Centenary Bank
Job Purpose
To lead and manage the payroll lending portfolio by ensuring high-quality credit underwriting, maintaining portfolio quality, strengthening operational controls, and enhancing customer experience while ensuring compliance with internal policies and regulatory requirements.
Key Responsibilities
1. Credit & Risk Management
- Ensure payroll loans are processed in line with approved credit policies and affordability standards.
- Monitor portfolio quality indicators including arrears, PAR, restructures, and write-offs.
- Ensure proper employer risk assessment and employee eligibility verification.
- Review and recommend improvements to underwriting standards and scorecards.
- Ensure compliance with regulatory and internal credit reguirements.
2. Operations & Process Management
- Oversee the end-to-end payroll loan process from origination to recovery.
- Ensure timely processing and disbursement of loans within agreed turnaround times.
- Strengthen operational controls to minimize fraud, duplicate lending, and process leakages.
- Ensure proper maintenance of loan documentation and records.
- Drive automation and process improvement initiatives.
3. Reconciliation & Repayment Oversight
- Supervise reconciliation of employer remittances against expected deductions.
- Ensure timely identification and resolution of repayment discrepancies and unapplied funds.
- Monitor deduction efficiency and employer remittance performance.
- Escalate unresolved reconciliation issues and recommend corrective actions.
- Ensure accurate posting of repayments into the loan management system.
4. Reporting & Performance Monitoring
- Prepare monthly portfolio performance reports for management.
- Track key performance indicators including
- Present portfolio trends, risks, and recommendations to management committees.
5. Leadership & Team Management
- Provide leadership, coaching, and supervision to the payroll loans team.
- Set performance objectives and monitor staff productivity.
- Build a high-performance and customer-focused culture.
- Ensure staff adherence to policies, procedures, and service standards.
- Identify training and capacity-building needs for the team.
Qualifications, Experience, and Skills / Competencies
- Bachelor’s Degree in Banking, Finance, Business Administration, Economics, or related field.
- Professional qualification in Credit Management, Risk Management, or Banking is an added advantage.
- Minimum of 5 years’ experience in lending, microfinance, payroll lending, or retail credit operations.
- 5 years experience in Management / Senior Officer level.
- Strong understanding of payroll lending and credit risk management.
- Knowledge of loan monitoring and reconciliation processes.
- Strong analytical and problem-solving skills.
- Leadership and people management ability.
- Good negotiation and relationship management skills.
- Excellent report writing and presentation skills.
- High level of integrity and attention to detail.
- Proficiency in loan management systems and Microsoft Office applications
Applications for the Position Applications with Curriculum Vitae (both cover letter and CV should be saved in one PDF file) should be emailed to: recruitment@centenarybank.co.mw
Please indicate on the email subject line the position you are applying for.
The closing date for the receipt of applications is Friday, 29th May, 2026.
Only shortlisted applicants will be acknowledged.