Shop Agents

WorkForce Recruitment Services

VACANCY ADVERTISEMENT

Our client, a leading telecommunication service provider is looking for energetic, aggressive, self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department:

SHOP AGENTS

To successfully run retail shops in various districts of the country in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met.

REPORTING TO THE SHOP SUPERVISOR, THE ROLE WILL BE RESPONSIBLE FOR:

  1. Store Operations 
  • Manage daily stores sales.
  • Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part Of proper stock management.
  • Adhere to duty schedule to ensure timely opening and closure of the store for Customers’ inconvenience.
  • Ensure timely submission of full Contacts Operation and sales reports to Supervisors.
  • Attend operational meetings conducted in stores every week as part of the operation planning.
  • Religiously attend pre-shift and after shift briefings.
  •  Tag all customer interactions.
  •  Up-selling all products.

2. Profitability

  • Ensure achievement of Annual Sales Targets.
  • Execute Monthly Store promotion to increase and maximize revenue.
  • Execute up selling of different products on monthly basis to maximize profitability.

3. Customer Experience 

  • Achieve Customer Satisfaction Scores every quarter.
  •  Achieve Mystery Shopper score.
  • Achieve monthly GUEST score.
  • Achieve QUIZ Score.
  • Achieve Mystery Shopper Score every month

4. Process 

  • Ensure adherence to complaint escalation procedures.
  • Adhere to Code of Conduct.
  • Compliance of all operational processes i.e., Sim Swap, transaction reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc.

RELATED JOB REQUIREMENT/ QUALIFICATION

Educational Qualifications & Functional / Technical Skills 

  • University degree in business/Equivalent qualification, sales, or marketing.
  • Excellent knowledge in customer experience discipline/profession.
  •  Able to work under high stress with short term targets and objectives.
  • Able to handle, prioritize, multiple projects simultaneously.IT literacy.
  • Able to operate in performance driven organization Knowledge of English and vernacular.

Relevant Experience (Type of experience and minimum number of years) 

  • 2+ years in customer service.
  • Exhibits good level of creativity and resourcefulness.
  • Analytical and Presentation skills.

Other requirements (Behavioural etc.)

  •  Able to operate in a minimum supervision.
  • Self-motivated, enthusiastic, energetic.
  • Attention to detail.
  • Confident, assertive.
  • Approachable customer focused.
  •  Good communication and listening skills.
  • Leadership skills.
  • Team player.

Suitable candidates are required  to  send their  Applications & Curriculum Vitae to applications2.workforce@gmail.com by Monday 10th February 2025;   addressed  to  Human Resources Manager.

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Please note that only shortlisted candidates will be contacted.