Senior Human Resource Officer

iSON Xperiences Malawi

iSON Xperiences is a leading global CX management company having being in the CX business for more than 11 years.  iSON is present in 19 countries globally, with over 18,000 employees.

iSON Malawi is seeking to recruit a Senior Human Resource Officer to be based at Lilongwe.  The primary role of this position is to provide HR support services by working closely with the internal stakeholders to ensure timely recruitment, selection and employee onboarding, administration of HRMS, performance management process, employee engagement activities; payroll processing and HR statutory compliance.

Knowledge, Skills and attributes

  1. Qualifications in Human Resources or any other related field of study.
  2. Minimum of five (5) years’ experience in Human Resource, which includes industrial relations.
  3. Good at preparing and analyzing data.
  4. Proficient in MS word, Excel and Power point.
  5. Excellent counselling skills
  6. Excellent Communication and organization skills
  7. Good understanding of Malawi labour laws.
  8. Familiar with Performance Management process
  9. Ability to maintain confidentiality of information
  10. Attention to detail
  11. Demonstrates a sound work ethic, and is consistent and fair in making decisions.
  12. Proven Leadership skills
  13. Flexible to work a six (6) day week.

All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates to mwrecruit@isonxperiences.com  by close of business, Friday, 14th March 2025.