ATM Management Services Supervisor

Key Responsibilities

• Operational Leadership: Supervise daily ATM management operations, ensuring all service deliverable targets (SLAs) are met through strategic resource allocation and timely cash replenishment.
• Financial Oversight: Lead the reconciliation of cash residues and conduct thorough investigations into any discrepancies to ensure 100% financial accuracy.
• Planning & Forecasting: Coordinate high volume cash logistics, including demand forecasting for public holidays and peak periods to prevent service downtime.
• Compliance & Risk Management: Ensure all regional ATM operations remain fully compliant with Group Mandatory Security Principles, regulatory requirements, and internal cash controls.
• Team Development: Manage and mentor a team of ATM Custodians, providing the training and support necessary to maintain a high performance culture.
• Loss Prevention: Proactively identify operational risks and implement robust mitigation strategies to safeguard assets.
• Stakeholder Engagement: Act as a key point of contact for banking clients, ensuring service excellence and maintaining strong professional relationships.

Requirements & Qualifications

• Education: Bachelor’s Degree in Business Management, Finance, or a related field.
• Experience: At least 2 years of relevant experience in a supervisory capacity, ideally within the banking, logistics, or security sectors.
• Leadership Skills: Proven ability to lead and motivate teams, resolve conflicts, and drive performance.
• Analytical Thinking: Strong capacity to analyze operational data, identify trends, and make informed, data driven decisions.
• Communication: Exceptional verbal and written communication skills for effective interaction with team members and corporate stakeholders.
• Work Ethic: Objective driven with the ability to thrive in a high pressure environment with strict deadlines.
• Customer Focus: A steadfast commitment to service excellence and client satisfaction.

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