Britam Insurance Company Malawi Limited
Job Description
Claims Analyst – (2400003G)
Job Purpose and Key responsibilities
Job purpose
Processing and payment of general insurance claims
Key responsibilities
- Review the policy to determine which charges are eligible for reimbursement
- Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
- Maintain a register of claims to be recovered
- Adjust and maintain correct claims reserves
- Generate monthly reports on all the claims processed
- Verify and update information on submitted claims
- Attend to client queries on claims
- Analyse claims supporting documents to establish liability
- Perform any other duties as may be assigned from time to time
Key Performance Measures
Working relationships
Internal Relationships:
- Accountable to the Supervisor, Claims
- Required to liaise and work closely with the other departments as may be necessary
External Relationships:
· Service providers
· Britam Customers
Knowledge, experience and qualifications required
1. Bachelors’ degree in Commerce, Insurance option
2. Four years’ experience in claims handling in a busy insurance office
Competencies
Technical and functional competencies
1. Knowledge of insurance industry and concepts
2. Knowledge of claims processes and procedures
3. Knowledge of insurance regulatory requirements
Core competencies
1. Communication skills
2. Building Relationships
3. Focuses on the Customers
4. Develops Self
5. Solves Problems
Primary Location: Malawi-Lilongwe-Lilongwe
Organization: Britam Insurance Company Malawi Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 07-10-2024
Unposting Date: 16-10-2024
Number of Openings: 1