Technical Implementation Specialist

The Global Health Informatics Institute (GHII) is a non-profit organisation working at the intersection of science, engineering and global health to address problems of global health importance through development of local solutions and capacity (https://www.ghii.org). GHII in collaboration with Neotree Charity and University College London is implementing a UK Foreign, Commonwealth Development Office (FCDO) and National Institute of Health Research (NIHR) funded project, Neotree.

Neotree is an innovative digital learning health system, developed in partnership with, and for, nurses and doctors, empowering them to deliver high-quality neonatal care via real-time data capture, clinical decision support, training and education, and data visualisation within a single platform.

We are looking for a dynamic, passionate, and highly skilled technical lead to support and deliver on the scale up and implementation of Neotree to one new secondary and 10 new primary healthcare facilities in Malawi.

Position: Technical Implementation Specialist (Grade 11)

Duration: 5 months (with the opportunity to extend up to a maximum of Dec 2027)

Location: Kasungu (with regular travel to Lilongwe)

Purpose: The technical implementation specialist will be working closely with the Clinical Implementation Specialist as part of an ‘implementation pair’ leading the set-up, training, implementation, and troubleshooting for Neotree across all sites. As well as working with clinical staff across implementation sites, the implementation Technical Implementation specialist will work with the project team at GHII, especially the Neotree product owner, UCL, and the Neotree Charity (especially the Product Manager), and the software development team in Zimbabwe and South Africa to support the development and refinement of the Neotree platform.

Duties and Responsibilities

• Support the software development team with pre-roll out version testing, updates and run-through of the Neotree app.
• Replicate and verify bugs/errors encountered by users and report to the software development team.
• Technological and infrastructure set-up and management of the Neotree system across multiple urban and rural healthcare facilities across Malawi.
• Roll out new Neotree app versions to local sites, including downloading and installing.
• Jointly manage with leadership from the Malawi Neotree Product Owner a clear process for documenting requested clinical, editor and software updates from end users
• Update Neotree app scripts on the Web Editor based on feedback from users and the software development team.
• Update and document data dictionary in line with updates to the Neotree app.
• Lead training for healthcare workers on Neotree Hardware and App set up in all new and existing sites.
• Oversee the use of the Neotree app in new sites during the set-up phase, including troubleshooting (with the support of the Neotree Kasungu Programme Officer).
• Work with the clinical implementation lead and clinical teams to identify improvements we can make to the Neotree platform to support existing workflows, and sketch out new workflows to enable the technology to support clinicians in a larger variety of tasks Creation of user stories and documentation and follow-up of change requests.
• Regular feedback sessions with clinical and nursing staff to ensure continual improvement of the Neotree application by maintaining the end-user feedback, software development, testing and roll-out iteration cycles.
• Support setting up of data dashboards in facilities, including aligning on content and utilising for quality improvement initiatives.
• Support development of implementation and training resources, including training manual, user guides, etc.

Qualifications and Experience

• Bachelor’s or Master’s degree in a technical field, such as statistics, health informatics, software engineering, or similar
• Computer literate and skills in common data management and analysis packages such as Excel, Metabase, or similar
• Minimum of 3 years experience in product management, ideally in a healthcare setting
• Background in health, health services/implementation [Desirable]
• Proven track record of product development and implementation, preferably in a clinical setting
• Skills and experience in working with tech-based platforms, including using software for app editing, data analysis, data dashboards etc.
• Experience with usability testing and design thinking
• Experience with user story documentation and User Acceptance Testing (UAT) [Essential] Personal attributes
• Ability to work under pressure and manage competing priorities in a professional manner Ability to work with a diverse, multi-disciplinary team, across geographies.
• Fluency in English and ability to communicate effectively
• Exceptional organisation skills and ability to manage multiple tasks simultaneously/ prioritise effectively
• Ability to learn new digital and technological skills and enthusiasm for e-health
• Enthusiasm and willingness to learn and accept feedback
• Accurate, honest, dependable and flexible
• Excellent communicator willing to admit their limitations quickly and need for assistance to rapidly move the project forward
• Detail oriented, with an ability to think through all the different implications of decisions

Qualified and interested candidates are requested to submit their applications including an updated CV and scanned copies of relevant degrees certificates through our website at:

www.ghii.org/opportunities/career-opportunities

The deadline for receiving applications is Sunday, 6th October 2024.

GHII is an equal opportunity employer and welcomes applications from individuals regardless of gender, disability, race, ethnicity, religion, age, or any other protected characteristic. We embrace diversity and believe that inclusivity in the workplace is essential to our success and we are committed to creating a work environment where all employees are valued and respected.