Post: ICT Technician (1 Post)
Division: ICT
Grade: M7
Reporting to: ICT Officer
Ref. No: Vac/11/2026

Purpose of the Job

To provide ICT support services

Key Roles and Responsibilities

1. Supporting the development of directorate system functional specifications
2. Installing and configuring computer programmes and software and other regulatory standards
3. Maintaining and repairing ICT equipment
4. Monitoring and implementing effective utilization of ICT resources, equipment and accessories
5. Assisting in the identification and resolution of ICT troubleshooting activities
6. Providing user support services to staff
7. Supporting the provision and management of systems administration
8. Developing, arranging and maintaining ICT inventory
9. Preparing and submitting reports

BASIC SKILLS AND COMPETENCIES

• Good knowledge of computer hardware, software installation, configuration and maintenance.
• Ability to diagnose and resolve common hardware and software faults.
• Basic knowledge of computer networking, including LANs, routers, switches and network connectivity.
• Ability to install, configure and troubleshoot operating systems, applications and peripheral devices.
• Good understanding of ICT systems administration and user account management.
• Basic knowledge of ICT security, data protection, antivirus and access-control practices.
• Ability to maintain accurate ICT asset inventories and technical records.
• Ability to provide effective user support and technical guidance to staff with different levels of ICT proficiency.
• Ability to explain technical issues in simple and understandable language.
• Ability to work under pressure and respond promptly to ICT support requests.
• Good time-management and organisational skills.
• Ability to work independently and as part of a team.

Minimum Education Qualifications and Experience

• Diploma in ICT or related field
• 2 years’ experience in laboratory work

HOW TO APPLY

Eligible and interested candidates should submit their application letters, clearly indicating the position applied for on the envelope, together with a detailed Curriculum Vitae (CV), copies of relevant academic and professional certificates, and the names and contact details of three (3) traceable referees, to:

The Chairperson
Appointment and Disciplinary Committee
P.O Box 30396
LilongWe 3.

Applications can also be hand – delivered to the Lilongwe City Council Offices, City Centre.  The closing date for receiving applications is 14 October 2026. Only shortlisted candidates will be invited for immediate interviews.