Member Service Officer

Immigration SACCO

VACANCY ANNOUNCEMENT

Immigration SACCO, an affiliate of MUSCCO, is a newly registered financial cooperative with its head office in Blantyre but with members across the country. The SACCO is working towards its operationalization and is looking for an energetic, self-motivated, professional, well experienced in SACCO business and enthusiastic person willing to be at the core center of implementing the operationalization of the SACCO business to fill the position of Member Service Officer (MSO) reporting to the SACCO Board of Directors through the Board Chairperson. The MSO will be responsible for day-to-day operations of the SACCO to ensure efficiency and timely delivery of financial services to members and sustainable growth of the SACCO.

KEY RESPONSIBILITIES OF THE POSITION

The successful candidate will have the following key duties and responsibilities:

Membership Recruitment & Retention

  • With support from the Interim Board, conduct SACCO sensitization meetings and follow ups.
  • Facilitate registration of potential members into the SACCO by ensuring that they have filled membership forms, provided all needed documents, receive and update ledgers and pass books, etc.
  • Opening files for each registered member and ensuring that files are up to date with documents and information of that individual.
  • Updating all pass books accordingly.

Mobilization of Shares, Savings, etc and Management of Members Records

  • Ensuring that all members have bought their minimum monthly share accordingly each month (by 5th of each month).
  • Timely following up on remittances (pay roll and cheques) in case of having companies deducting member shares on behalf of the SACCO.
  • Ensuring timely resolving of members queries and complaints to ensure member satisfaction.
  • Maintaining regular data back-up and ensuring safety of the same.

Growing a Healthy Loan Portfolio

  • Assist members that would want to borrow to access and fill forms accordingly.
  • Interview members looking for loans and advise them accordingly on loan products available and other conditions as well as requirements for such loans.
  • Assess loan applications and make recommendations to the credit committee.
  • Monitor all loans to ensure that they are current and liaise with delinquent members to pay their loans so that they are up to date.

Managing Efficient and Effective Processes

  • Prepare bank reconciliations for the SACCO’s bank accounts by 10th of each month.
  • Initiate procurements when need arise, preparing payment vouchers and cheques and ensuring approval of the same by the SACCO authorities.
  • Conduct cashier duties – ensuring that receipts are issued on any funds and cheques received and that funds and cheques are deposited accordingly, ensuring cash count tarries with transactions of the day through day end reporting, etc.

Risk Management and Compliance

  • Management of risk by making sure that supervision checks are done as per plan.
  • Following up on progress of issues raised on audit reports (Risk & Compliance reports, Internal audits,
    MUSCCO supervision, RBM on site evaluations and External Audits).
  • Providing timely management responses to internal audits, management letters and supervisory reports.
  • Timely reporting on any issues that may pose threat to the SACCO.
  • Ensuring safety of funds of the SACCO all the times and key/code for the safe.

Administration

  • Ensuring of maintenance of up-to-date asset register.
  • Ensuring that the offices premises are clean all the time.
  • Ensuring safety of the keys of the office, timely opening of it and closing.
  • Management of petty cash as per the guidelines and procedures provided.

Reporting

  • Preparation of monthly and quarterly financial and statistical reports for the Interim Board.

Other

  • Carry out any other duties as may be assigned from time to time

THE PERSON

The ideal candidate should have:

  • Bachelor’s degree in Economics or Business Administration or Business Management or Accounting or
    Finance or Banking or related field plus 2 years’ experience.
  • Must have SACCO or Micro Finance Institution experience through working in a well-established SACCO or Micro Finance Institution.
  • Good understanding of the Cooperative Societies Act 1998, the Financial Cooperative 2011 and associated Directives.
  • Excellent Written and oral Communication.
  • Self-starter who can work with minimum supervision.
  • Focused on improving efficiency without compromising members service and quality
  • Good organizational and time management skills
  • Determination and the drive to work towards targets
  • Good business sense and a professional manner (commitment ethical standards)
  • Excellent computer skills and proficient in Excel, Word, Outlook, Power Point and Access Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience
  • High performance culture

METHOD OF APPLICATION

Interested persons should submit their applications with detailed Curriculum Vitae (CV), copies of academic and professional certificates and contact details of at least three traceable professional referees, two of which should be from previous and/or current employers) and these must be submitted to the following address or hand delivered by close of business not later than on 22nd August, 2025 to:

The Interim Board Chairperson
Immigration SACCO
C/O MUSCCO South
P.O. Box 2106
BLANTYRE
Email: amakuluni@muscco.org
fphiri@immigration.gov.mw

Only shortlisted candidates will be acknowledged.