Head of Procurement and Support Services

HEAD OF PROCUREMENT AND SUPPORT SERVICES

Position Overview

NBS Bank Plc is seeking qualified and experienced candidates for the position of Head of Procurement and Support Services at our Head Office. This role reports directly to the Chief Finance Officer and plays a pivotal role in leading and managing the Bank’s procurement and Support Services by developing and implementing procurement strategies, policies, and best practices that ensure effective acquisition of goods and services while maintaining compliance with regulatory and corporate governance standards.

Key Responsibilities:

• Develops and executes the Bank’s procurement strategy in line with business objectives and approved budgets.
• Drives procurement transformation, cost optimisation and efficiency initiatives in the Bank
• Develops procurement policies, procedures and governance framework in line with regulatory and other relevant standards.
• Oversees sourcing, supplier selection, contract negotiations and vendor management.
• Establishes and maintains strategic relationships with key suppliers and service providers
• Resolves supplier queries and concerns in a timely manner.
• Monitors supplier performance to ensure quality, cost and delivery targets are achieved.
• Leads the contract development process, ensuring thorough review through collaboration with legal and risk departments prior to approval by Management.
• Ensures full mitigation of procurement risks through due diligence, risk assessment and compliance with banking regulations.
• Builds and leads teams to facilitate, monitor and manage procurement functions to ensure high performance and continuous development.
• Promotes a culture of integrity, transparency and cost conscious in the Bank.
• Manages the procurement budget and provides regular reports to functional heads and executive management.
• Ensures compliance with internal financial controls and external audit requirements plus laws that govern procurement functions in Malawi.
• Leverages procurement technologies e.g. automated procurement for improved reporting. Identifies and implements process improvement in procurement cycles and general support services to the bank.
• Contributes to the bank’s attainment of strategic goals through development and implementation of policies and procedures aligned to Bank’s strategy.
• Oversees the bank’s physical premises and facilities which includes Bank’s fleet management, maintenance, and ensuring a safe and efficient working environment.
• Provides leadership for Administration/ Support Services section through guidance, training and performance management.

Qualifications and Experience

• Bachelor’s degree in Procurement, Supply Chain Management, Business Administration, Finance, or related field from a recognized tertiary institution.
• Professional certification such as CIPS, CPSM, or equivalent
• Master’s degree or professional certification in Procurement and Supply Chain management.
• Must have 8+ years of Procurement or supply chain management experience, preferably within the financial services or banking sector.
• Must have 4+ years of Leadership or senior management experience, with strong grounding in strategic planning and implementation.

Desired Competencies

• Strong leadership, communication, and stakeholder management skills
• Proficiency in procurement software (e.g., SAP Ariba, Oracle Procurement Cloud) and Microsoft Office tools.
• Strong negotiation and contract management skills
• Excellent analytical, decision-making, data interpretation and problem-solving skills.
• Deep understanding of procurement laws, banking regulations, and compliance standards.
• Financial acumen and budget management
• Risk management
• Digital procurement systems mastery
• Sustainability frameworks knowledge
• Crisis management and contingency planning
• Data analytics and visualization
• Change management certification.

Application Process

Interested candidates who meet the above criteria should send their applications, updated CV, three traceable references, and copies of certificates to: recruitment@nbs.mw, with job title clearly marked in the subject line.

Application Deadline: 8th August 2025.

Only shortlisted candidates will be contacted.