Account Relationship Manager

Applications are invited from suitably qualified candidates to fill the vacant post of:

ACCOUNT RELATIONSHIP MANAGER (LILONGWE) (GRADE C3)

Reporting to the Manager Business Enterprise Solutions–Central & North, the Account Relationship Manager will be responsible for identifying potential customers, acquiring new customers, and maintaining relationships with existing clients.

Major Tasks and Responsibilities

• Prepares and delivers product/services presentations to prospective customers.
• Follows up with prospective customers on products and services pitched and closes deals to meet sales targets.
• Liaises with the pre-sales technical team to design proper customer solutions in line with customer needs.
• Liaises with functional groups to ensure that every customer’s services are deployed according to the agreed contract.
• Reviews and renews customer contracts in line with the business services policies.
• Processes top ups for all contract customers monthly
• Arranges for work orders for all new installations and change requests and reconciles with billing to ensure that all services are billed and invoiced.
• Executes marketing campaigns and sales storms in partnership with TNM marketing agencies.
• Provides revenue, subscriber, debt management and handset delivery reports in line with budget requirements.
• Collaborates with Finance on debt collection on all portfolio accounts.
• Provides timely and accurate reports on customer meetings, Revenue performance and reconciliations

Educational and professional Requirements

• Bachelor’s Degree in Sales and Marketing, Business Administration or any related field.
• Experience in sales and marketing, customer service and customer relationship management.
• Customer accounts administration Knowledge
• Excellent communication and presentation skills
• Excellent interpersonal and negotiation skills.

Interested applicants are requested to submit their application letters together with an updated curriculum vitae (CV) to:

The Acting Human Resources and Administration Officer
Telekom Networks Malawi Plc
Livingstone Towers
P.O Box 3039
Blantyre
or
Email: vacancy@tnm.co.mw

To be received no later than the close of business on Friday, 9th May 2025.