Airtel Malawi Plc
Why Airtel Malawi Plc?
At Airtel Malawi Plc, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Malawi Plc is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
RESPONSIBILITIES
Credit Notes and Write offs
- Raising of SLA Credit Notes following service outages and settle penalties
- Raising of Dispute Credit Notes to resolve billing and account reconciliation disputes
- Posting Credit notes (SLA & Dispute) once approved
Submission of Exemption List
- Process exemption list and P2P approvals as per guidelines on a monthly basis.
- Activation of approved P2P requests in the CRM and manual tracking and monitoring of breach where function is not available in CRM
NON-GSM Payment Processing / Reconciliation
- Raising Credit control checks with finance if the payment is reflecting in company records and send the bank receipt back to Customers after stamping the receipt.
- Customer receipts are posted in CRM and matched to customer accounts and invoices
GSM Payment Processing / Reconciliation
- Carry out account reconciliation to determine total outstanding amounts due and publish same to customers
- Follow up with customers for bill payment/ P2P/Payment plans – via calls, emails and visits
- Bad debt monitoring and reporting
DIMENSIONS
Managing collections and credit risk activities
QUALIFICATIONS
Educational Qualifications & Functional / Technical Skills
- University degree in business/Equivalent qualification, sales or marketing.
- Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations.
- IT literacy
Relevant Experience (Type of experience and minimum number of years)
- 3+ years in customer service
- High level knowledge; applies technical expertise and has full knowledge of other related disciplines.
- Other requirements (Behavioral etc.)
- Basic knowledge in use of technical principles, theories and concept
- Good communication skills
- Team player