VACANCY ANNOUNCEMENT Applications are invited from suitably qualified candidates to fill the following vacant position below: CUSTOMER RETENTION AND LOYALTY MANAGER Reporting to the Customer Experience Director, the Customer Retention and Loyalty Manager shall be responsible for developing and executing data-driven customer retention and loyalty strategies that reduce churn, increase Customer Lifetime Value (CLV), strengthen […]
VACANCY ANNOUNCEMENT Applications are invited from suitably qualified candidates to fill the following vacant position below: DATA AND REPORTING ANALYST Reporting to the Call Centre Operations Manager, the Data and Reporting Analysist shall be responsible for collecting, analyzing, and interpreting operational data to support decision-making and performance improvement. Produces accurate reports on performance trends, workforce […]