MultiChoice Malawi
Customer Value Growth Specialist – Vacancy
Are you a passionate and highfiying Customer Value Growth Speciolist?
Are you considering a change of environment or yearning to join an established team managing an international vibrant brand?
Then you might be the right person we are looking for.
Customer Value Growth Specialist
Applications are invited from experienced and qualified candidates for the above mentioned position.
Reporting to Head of Customer Value Management
Summary of Key job Requirements
- Deliver the growth targets as defined in financial year budget by recovering and winning back dormant and churned subscribers.
- Value proposition development and implementation for shorter dormancy through improved recovery campaigns and customer engagement practices.
- Develop and execute campaigns oriented to improve reconnection and reduce dormancy.
- Ensure all campaigns are delivered on time and within budget
- Ensure appropriate resource allocation within CVM to deliver the growth targets.
- Ensure governance measures are defined to monitor the execution of the recovery and winback strategy by the execution team.
- Identify opportunities and risks around net churn and design mitigation plans
- Drive research to unpack churn drivers and monitor trends
- Evaluate impact of inbound and outbound campaigns/ channels/ interventions
- Report performance of all ARPU oriented campaigns to the CVM lead in-market unpacking all variances against target including mitigation/continuous improvement.
Qualification and Experience
- Bachelor’s Degree in Business Administration, economics or related field
- 4 years + of professional Commercial or Marketing experience ideally within the pay-tv or telecommunications industry and at least the last 2 years in a Customer Value Growth Specialist role
- Strong experience in churn retention, campaign management, customer lifecycle management and Data analytics.
Send applications to applications@mw.multichoice.com by 13th October 2025, close of business.
Subject line: Customer Value Growth Specialist
Only shortlisted candidates will be contacted