Bespat Enterprise
Our client, a leading Telecommunication Service provider, is seeking an energetic, aggressive, selfmotivated and result oriented individual to join its team in the position mentioned below to work under its Customer Experience Department in all districts in Malawi.
Job Purpose
To deliver high-quality customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction in line with the company’s service standards.
Key Responsibilities
- Handle customer inquiries via phone, email, and walk-ins.
- Resolve customer complaints efficiently, escalating complex issues as necessary.
- Process service applications and update customer information in the system accurately.
- Promote and explain company products and services to customers.
- Ensure excellent customer experience with timely feedback and support.
Requirements
- Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field.
- Minimum of 1 year of experience in customer service or front office roles.
- Strong verbal and written communication skills.
- Ability to multitask and perform under pressure.
- Proficiency in MS Office and CRM systems.
Core Competencies
- Customer-centric mindset.
- Strong problem-solving skills.
- Team player with a positive attitude.
- High attention to detail and accuracy.
Application Process
Interested candidates should send their Application Letter and Curriculum Vitae to:
recruitment@bespat.net Deadline: 11th July 2025
Addressed to:
Human Resources Manager
BESPAT Enterprise
P.O. Box 20028
Please indicate your preferred city and district in your application. Only shortlisted candidates will be contacted.