Network Operations Centre (NOC)

Our client, a leading Telecommunication Service provider, is seeking an energetic, aggressive, self- motivated and result oriented individual to join its team in the position mentioned below to work under its Mobile Money IT Department.

Job Purpose

The Network Operations Centre (NOC) Analyst is responsible for ensuring timely and effective resolution of technical issues and service requests related to Mobile Money operations. The role involves real-time monitoring, proactive system checks, and end-to-end incident management to maintain service continuity. The Analyst acts as a key liaison between technical teams and customer support, ensuring swift escalation and resolution of service-impacting events

Position: Network Operations Centre (NOC)

Key Responsibilities

• Monitor systems, networks, and infrastructure to ensure optimal performance and availability.
• Respond to support requests via phone, email, and the internal ticketing platform, ensuring timely closure based on severity.
• Conduct daily health checks of Airtel Money systems and escalate any anomalies as needed.
• Troubleshoot technical incidents using diagnostic tools and escalate unresolved issues to appropriate support levels.
• Document incidents, resolutions, and follow-up actions in accordance with incident management procedures.
• Support change management processes including assessment, coordination, and verification of implemented changes.
• Collaborate with cross-functional teams to ensure smooth operational flow and reduce downtime.

Required Skills and Competencies

• Solid understanding of network protocols, infrastructure technologies, and security practices.
• Proficiency in incident detection, analysis, and root cause identification.
• Strong communication and interpersonal skills; able to explain technical issues to non-technical stakeholders.
• Ability to remain composed and effective in high-pressure, time-sensitive environments.
• Self-motivated with the ability to work independently and within a team.
• Familiarity with ITIL or similar frameworks for incident and change management.
• Experience with network monitoring tools and enterprise IT support systems.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related technical discipline.
• Fluent in English, with excellent written and verbal communication skills.
• Demonstrated commitment to continuous learning and professional growth.
• Alignment with AMCL Innovations’ core values and a customer-first mindset.

Working Conditions

This role operates within a 24/7/365 support environment and requires participation in rotating shifts, including nights, weekends, and public holidays. The position is based in a professional office setting utilizing standard IT equipment and applications.

How to apply