Telephone Operator

2.       Manage queries around directory services.

3.       Receiving, sorting, distributing and dispatching daily mail

4.       Taking and ensuring messages are passed to the appropriate staff member in time

5.       Provide first-hand information to potential clients and direct the to the relevant office representatives.

6.       Manage security and telecommunication systems.

7.       Ensure accurate monthly reconciliation of all the Britam line

8.      Professionally receive and welcome visitors.

9.       Ensure the Britam Staff directory extension list is updated at all times and share with staff on the respective platforms;

10.   Follow up with Finance to ensure telephone bills are paid in time;

11.     Generate departmental phone utilization reports;

12.    Support the administration officer with staff administrative matters

13.    Perform any other duties as may be assigned from time to time

·         Accountable to the Administration Manager

·         Required to liaise and work closely with the other departments as may be necessary

External Relationships:

·         Service providers

·         Britam customers

2.     2 -4 years in a similar role

1.        Knowledge of insurance industry and concepts

2.       Knowledge of switchboard operating systems

3.       Knowledge of Britam products and services

Core competencies

4.       Communication skills

5.       Building Relationships

6.       Focuses on the Customers

7.       Develops Self

8.      Solves Problems