Compassion International
Temporary Sponsor Donor Support Associate II (4 positions)
Job Family: Operations and Administration
Level: S2
Grade: 2
JOB SUMMARY
Sponsor Donor Support Associate is an intermediate position responsible for the day-to-day processes and actixities ta service the sponsor-donor connection. Specifically, the sponsor and donor services associate processes child sponsorship, child survival, youth and other field program communication resources. He or she may coach the work of other associates.
ESSENTIAL JOB FUNCTIONS
- Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christlike attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
- Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children.
Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct.
Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur. - Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the church partner.
- Provides production schedules with deadlines as well as feedback on the quality of information received.
- Collaborates with various field office staff to conduct and support marketing or external relations related information processing.
- Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents.
- Monitors quality of documents and prepares them for entry into the database for dispatching.
- Produces electronic child information by entering child and sponsorship data into database and produces database reports and maintains computer files. Also reviews, approves or rejects child information received.
- May provide some general administrative support.
- May provide technical advice on systems and programs commonly used in this role to other assistants and offices.
LEVELING CRITERIA
Level S2
- Requires established skills to perform a range of routine activities
- Understands how the assigned duties relate to others in the team and how the team integrates with other related teams
- Has no supervisory responsibilities; manages own workload
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
- Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
- Uses communication skills to exchange straightforward information
QUALIFICATIONS
Faith
- Has a personal relationship with Jesus Christ.
Culture
- Accountable for supporting, upholding, and engaging in Compassion’s core “Cultural Behaviors” in all internal and external communication and relationships.
Education
- High School Diploma
Work Experience
- Two years, Relevant experience working in this or a related field.
Licenses and Certifications
None
Other
- May be required to speak English or other second language.
*** Equivalent education, training, experience and/or certification may be substituted for any of the minimum qualifications listed above ***
WORKING CONDITIONS
| Location | Blantyre (2), Lilongwe (2) |
| Work Environment | Office – Standard Office Environment |
| Physical Demands | Sitting, standing, and/or walking for up to 8 hours per day |
| Travel Requirements | No travel required for this role |
Applications should submitted through email to MWAdvertisements@mw.ci.org
Closing date for receiving applications is 25th July 2024.