VITALITE Malawi
Customer Service Assistant – FULL TIME
LOCATION: LILONGWE
Job Description
Are you up for a challenge and looking to join a fast-growing start-up? VITALITE Customer Service and Operations department is looking for an assistant to join our call center.
We are looking for a highly motivated, hard-working and enthusiastic individual who is able to assist our team in Lilongwe with Customer Service and Operations responsibilities. This position is focused on extending our hours of operation for toll free call center availability. Hours may include nights and weekends.
Key Characteristics
- Enthusiastic attitude and passion for people.
- Experience in handling customer calls
- High computer skill set and ability to multi-task.
- Professional & Proactive attitude.
- Comfortable in an independent role.
- Highly organized.
- Proficiency in computer skills such as Microsoft Office.
- Excellent interpersonal skills.
- Must be a team player.
- Must be able to multi-task.
- Strong problem-solving skills.
- Critical thinker.
- Must be able to provide good customer service and relationships.
Responsibilities of the position:
- Execute customer service policies and procedures including call-scripts, performance monitoring and team schedules.
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Manage large amounts of welcoming calls to new customers
- Follow communication procedures, guidelines and policies
- Contribute to team effort by accomplishing related results as needed
- Resolve customer complaints via phone, email, mail or social media
- Work with customer service coordinator to ensure proper customer service is being delivered
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Additional Requirements:
The ideal candidate will have a passion for working in faced-paced environments, strong critical thinking skills, and a keen attention to detail. Candidates who fit the following criteria are strongly encouraged to apply:
- Lilongwe resident.
- Diploma as a minimum requirement.
- Experience in data management is a plus.
- Speak fluent Chichewa and English.
(Please indicate the role you are applying for in the subject)
Please note that incomplete applications are not considered.
*Female applicants are strongly encouraged to apply
Do you match the above-mentioned requirements?
Please send one full document application to careers.mw@vitalitegroup.com including:
• “Please describe three ways to which you measure customer satisfaction?” (min. 200 word essay)
• CV
• 2 References (previous employers)
• Copy of any academic certificate
• Include where you saw the advert.