Terms of Reference (ToR’s) Last-Mile Distributor (LMD) Partner ATEC eCook Distribution and Service Support in Malawi
1. Background and Context
ATEC in a partnership with Self Help Africa (SHA) is dedicated to improving access to clean cooking solutions in Malawi, particularly electrified households in urban areas in Lilongwe and Blantyre. The eCook product aims to provide a cleaner, more sustainable cooking alternative for households, reducing health risks, environmental impact, and dependency on traditional cooking methods, especially charcoal which is illegal in Malawi. As part of this initiative, ATEC through SHA seeks to partner with capable Last-Mile Distributor (LMD) partners to represent our eCook product in Malawi and to support customer acquisition and registration, distribution, training, and ongoing support to encourage consistent product usage and long-term adoption.
2. Scope of Work and Last Mile Distributor Responsibilities:
The selected Last-Mile Distributor (LMD) partner(s) will be responsible for the following tasks:
- 4.1 Customer Identification and Sign-Up
- 4.2 Product Delivery and Installation
- 4.3 Kick-Start Training
- 4.4 After-Sales Support
3. Deliverables:
The LMD partner will be responsible for delivering:
- Customer Acquisition Reports: Monthly updates on outreach activities, sign-ups, and demographics against agreed targets.
- Delivery and Training Completion Reports: Confirmation of product delivery and training
outcomes. - After-Sales Support Logs: Documentation of support requests, resolutions, and customer feedback.
- Monthly Performance Reports: Summaries of progress, challenges, and recommendations.
4. Partner Requirements:
The ideal LMD partner should have:
- Proven experience in last-mile distribution, especially in urban areas.
- Strong logistical capabilities across the approved geography.
- Expertise in customer training and after-sales support.
- Knowledge of local languages and cultural contexts.
- Commitment to sustainability and clean energy solutions.
5. Evaluation Citeria:
- Experience in similar assignments
- RBF Approach: Short summary on planned customer acquisition, distribution, and after-sales support in the target geographies in Malawi as detailed in the TOR’s
- The Qualification of the proposed Key Personnel
- Cost
6. Duration of Contract:
The initial contract period is 12 months, with the possibility of renewal based on performance.
How to apply
- All eligible partners with verifiable offices and licenses who meet the requirements can submit their bid documents by uploading the electronic files through the link provided below.
- Send an email to procurement.mw@selfhelpafrica.org to request for detailed Terms of Reference, or If you have any questions or need further clarification.
- Kindly utilize this provided box link to upload electronic copies of your bid application.
https://gsha.app.box.com/f/fc58bbd0e56242a48a45c31df7eae6a2 - Alternatively, proposals may be submitted in sealed envelopes, clearly labeled “Last-Mile Distributor (LMD) Partner”, and delivered no later than December 18, 2025 to the Self Help Africa (SHA) Country Office in Lilongwe. Submissions should be addressed to:
The Procurement and Logistics Manager, Self Help Africa, City Centre, Mwai House (Same building as Centenary Bank), Next to Anamwino House, Private Bag B-495, Lilongwe - Closing date of receiving bid submission is December 18, 2025, at 5:00pm.
Note: Self Help Africa is not bound to accept the lowest or any other bids. All bids will be evaluated in compliance with SHA guidelines as well as the requirements for the invitation to bid Self Help Africa takes the safety and wellbeing of those we work with very seriously. We have a zero-tolerance policy on abuse. Our recruitment is safe meaning that we recruit contractors with the highest values and standards of ethical behavior.
Post expires at 5:00pm on Thursday December 18th, 2025