Site Performance Analyst

Helios Towers

Helios Towers is a leading independent telecommunications infrastructure company, having established one of the most extensive tower portfolios across Africa. It builds, owns, and operates telecom passive infrastructure, providing services to mobile network operators. Helios Towers currently operates in 8 markets in Africa and Oman in the Middle East.


 As a Site Performance Analyst within the Delivery & Technology function, you will be stationed in Lilongwe, responsible for processing and analysing substantial amounts of data, including power data analysis and ServiceNow tools. Reporting to the Engineering Manager administratively and functionally, you will contribute to issue resolution and play a crucial role in optimizing network performance.

Role Responsibilities:

  • Operational Leadership: Manage log files for solar, hybrid, off-grid, and on-grid sites, conduct log file analysis, and create site work orders in ServiceNow.
  • Performance Analysis: Utilize log file analyzers, Dataminer software, RPMS, and other tools for highlighting abnormal items and ensuring quality data analysis.
  • Operational Delivery: Conduct spot site visits, assist in decision-making on generator or battery replacement, and escalate corrective actions to Group technical support.
  • Stakeholder Engagement: Build relationships, communicate effectively with internal/external teams, and act as the point of contact for network changes and field reporting.
  • Technical Expertise: Assist in setting up servers, manage existing IT infrastructure (RTMC and ServiceNow), and embody the HT’s six-sigma culture for data-driven improvement decisions.

Requirements for the Role:

  • Education: BSC (Electrical/Mechanical) Engineering or Higher National Diploma in Electrical/Mechanical Engineering.
  • Experience: Minimum of 5 years in power generation or field operations.
  • Certifications: Membership in a relevant professional body.


  • Knowledge: Power generation, Data analysis, Hybrid power solutions, Mobile network operations, ServiceNow.
  • Skills: Attention to detail, Culture and change champion, Analytical thinking, Results-oriented, Planning and organizing, Complex problem solving.
  • Behavioural Qualities: Manages time, Prioritization, Problem solver.
  • Language Skills: Proficient in English (written and verbal).
  • Industry Knowledge: Strong understanding of a tower business.

If you are a seasoned professional with expertise in data analysis, power generation, and a commitment to excellence, apply now to join our innovative and values-driven organization by clicking the link below: