Telekom Networks Malawi (TNM)
VACANCY ANNOUNCEMENT
Applications are invited from suitably qualified candidates to fill the vacant position below:
SENIOR MANAGER REVENUE AND E-VALUE CONTROL – GRADE D3
Reporting to the Director of Finance – Mpamba, Finance Division, the Senior Manager Revenue and E-Value Control will be responsible for designing and enforcing financial internal controls relating to loan management within the business, managing fraud risks, ensuring that all reve- nue generated is properly collected and accounted for, and monitoring and controlling direct business costs to support sustainable growth and profitability.
MAJOR TASKS AND RESPONSIBILITIES
- Participate in developing the mobile money financial strategy in line with TNM Mpamba Limited’s business objectives.
- Review revenue and expenditure performance for agents and customers against approved budgets and recommend corrective measures to achieve targets.
- Propose funding requirements to support continuous business operations for Mpamba agents and customers.
- Prepare and implement Mobile Money Finance policies and procedures in compliance with TNM requirements.
- Review and recommend acceptable Portfolio at Risk (PAR) levels for management approval.
- Recommend allowable provisions for bad debts relating to customer and agent overdraft facilities.
- Review performance reports for loan portfolios and approve agent and customer overdraft reconciliations.
- Liaise with the Legal Department to ensure debtors with unresolved payment challenges are handed over for legal action and followed up accordingly.
- Draw customer ageing analyses for debtors over 30 days to ensure collections are execut- ed in line with applicable policies.
- Prepare debt collections management reports and monitor collection effectiveness.
- Address customer complaints relating to bills and ensure the timely resolution of disputes and service concerns.
- Visit customers to discuss outstanding bills, payment plans, and identification of problematic accounts.
- Develop and update Revenue Assurance processes and procedures to effectively manage revenue streams and prevent revenue leakages.
- Analyze profitability margins for new and existing products, promotions, and incentives, and provide recommendations to management.
- Engage relevant divisions to identify quantifiable revenue leakages and implement corrective actions through Revenue Assurance initiatives.
- Assess fraud risks and implement detective and preventive controls to identify and mitigate fraud on time.
EDUCATION AND PROFESSIONAL REQUIREMENTS
- Degree in Information Communication Technology, Bachelor of Science (BS), Information Technology or related field.
- Experience and/or Qualifications in Banking, Accountancy, or Finance will be an added ad- vantage.
- Professional membership in Banking, ACCA, or CIMA will be an added advantage.
- Minimum of 5 years’ experience in revenue assurance, financial operations, banking operations, mobile money, or related financial services environment.
- Strong understanding of loan portfolio management, reconciliations, fraud management, and financial controls.
- Knowledge of ERP systems and financial reporting processes.
- Experience in debt management, collections, and revenue assurance activities.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and manage multiple priorities effectively.
CORE COMPETENCIES
- Strong analytical and problem-solving capabilities.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Innovative and results-driven mindset.
- Strong ERP and financial systems knowledge.
- Ability to identify and manage operational and fraud risks effectively.
- Ability to work with huge data.
RECRUITMENT PROCESS
Please be advised that TNM utilizes an Exam Hub System for recruitment. Eligible candidates will be required to undertake a job-specific multiple-choice examination as the first stage of the selection process. Candidates who are successful in the examination will subsequently be invited for an oral interview.
APPLICATION PROCEDURE
Interested applicants are requested to submit their applications and curriculum vitae (CV) to:
The Human Resource and Administration Director Telekom Networks Malawi Plc
P.O. Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mw
Applications must be received by the Human Resource and Administration Director no later than Thursday, 24th July 2026.
“TNM is an equal-opportunity employer; we say NO to child labour and promote decent work for all.”