Sales Supervisor

Centenary Bank


Job Profile for the Position:

To grow and retain the individual and Small and Medium Enterprise client base through building strong relationships and delivering exceptional service while managing risk as an enabler.

Job Purpose

This is a supervisory position within the Retail Banking Department and requires an energetic, customer-focused and tactful individual with an aptitude for individual customer satisfaction.

Key Responsibilities:

  • Plan selling and other activities in order to contribute effectively to departmental objectives,
  • Market financial products to new and existing clients and stakeholders through the identification of dient needs and by matching products to the need.
  • Educate clients on the product offering by presenting them with the relevant information.
  • Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following the business unit sales strategy.
  • Ensure technical, and bank standards and practices are met by vetting the accuracy and quality of applications and security documentation within the sales portfolio.
  • Ensure retention of clients’ full banking relationship through client service and client contact.
  • Plan and implement effective prospecting activities by identifying and responding to business opportunities.
  • Follow through with client requirements and facilitate the provision of flawless service in order to attract and retain customers.
  • Keep close contact with the clients to build sustainable business relationships and trust.
  • Motivate credit and other customer requirements to relevant stakeholders and follow up on them for approval; keeping clients informed.
  • Keep accurate customer information for business use.


Selling/customer service/relationship building skills and interpersonal skills


A first degree in Banking Economics/Business Administration or any relevant qualification.

Applications for the Position:

Interested applicants, with the required qualifications and experience should submit their applications, along with a detailed Curriculum Vitae (CV) with the names of three traceable referees, to the

Managing Director;
Centenary Bank,
PO. Box 31567
Lilongwe 3, or e-mail:

The closing date for the receipt of applications is Tuesday, 13th February 2024.

Only shortlisted applicants will be acknowledged.