WorkForce Recruiment Services
Job Title: Microsoft Dynamics AX 2012 Functional Support Consultant
Location: Blantyre
Role Overview
We are seeking a proactive Microsoft Dynamics AX 2012 Functional Support Consultant to provide first-level functional support for our client’s ERP maintenance activities. The consultant will serve as the primary liaison between end users and second-level technical support, ensuring timely resolution of issues across Finance, Human Resources, and Supply Chain modules.
Key Responsibilities:
- Functional Support & Issue Resolution
- Serve as the first point of contact for end-user queries related toFinance, HR, and Supply Chain modules
- Log, categorize, and prioritize functional issues raised by users
- Liaise with second-level support teams (internal or external) to escalate and resolve issues
- Interpret technical resolutions and communicate actionable guidance back to users in clear, non-technical language
- Maintain a support log and generate periodic reports on issue trends and resolution timelines
- User Engagement & Training
- Provide hands-on support and guidance to users during daily operations
- Assist in onboarding new users and reinforcing best practices for system usage
- Identify recurring user challenges and recommend process improvements or training interventions
- Documentation & Compliance
- Document functional issues, resolutions, and user feedback for audit and knowledge base purposes
- Ensure compliance with internal controls, data governance, and regulatory requirements
- Collaborate with business units to align system usage with operational policies
Required Skills & Qualifications
- Bachelor’s degree in Data Science, Computer Studies, Statistics, or a related field.
- 1 Year+ Proven experience supporting Microsoft Dynamics AX 2012, especially in Finance, HR, and Supply Chain modules.
- Strong understanding of business processes in public utilities or similar sectors
- Excellent communication skills with the ability to translate technical solutions into user-friendly language
- Experience in issue tracking, documentation, and stakeholder coordination
- Ability to work independently and manage multiple support requests simultaneously
Desirable Attributes
- Familiarity with public sector entities
- Certification in Microsoft Dynamics AX or related ERP platforms
- Experience working in cross-functional teams and multicultural environments
- Commitment to user-centric support and continuous improvement
How to Apply:
Interested candidates are invited to submit their resumes and cover letters to applications2.workforce@gmail.com by 19th September 2025. Please include
“Microsoft Dynamics AX 2012 Functional Support Consultant” in the subject line.