Manager

Manager Job Description

Location: Lilongwe, Central Region, Malawi

Job Type: Full-Time

Reports to: Director

Position Overview

We are seeking an honest and experienced Lodge and Restaurant Manager to oversee the daily operations of our small lodge and restaurant. The ideal candidate will foster a welcoming and professional environment to ensure exceptional guest experiences, efficient operations, and the growth of our business.

Key Responsibilities

1. Guest Services

• Ensure guests receive excellent service and have memorable experiences.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Oversee the reservation system and manage bookings effectively.

2. Staff Management

• Recruit, train, and supervise staff, ensuring they deliver high-quality service. ▪ Create and maintain work schedules.
• Foster a positive work environment and team culture.

3. Operations

• Oversee daily lodge and restaurant operations.
• Ensure compliance with health and safety regulations.
• Manage inventory and supply chain for both the lodge and restaurant.

4. Financial Management

• Coordinate with the accountant to ensure the following are carried out:
• Develop and manage budgets, financial plans, and forecasts.
• Monitor and control expenses to ensure profitability

5. Marketing and Business Development

• Develop and implement marketing strategies to attract guests.
• Promote the lodge and restaurant through social media and other channels.
• Identify opportunities for business growth and expansion.

6. Maintenance

• Ensure that the property is well-maintained and in excellent condition.
• Coordinate with maintenance staff and contractors for repairs and improvements.

Qualifications

• Proven experience as a lodge or restaurant manager or in a similar hospitality role.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal ability.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Ability to work in a dynamic and fast-paced environment.
• Flexibility to work during weekends, holidays, and peak times.

Education

Degree in hospitality management, business administration, or a related field.

Work Environment:

Typically office-based, requiring the ability to work independently and as part of a team. Working odd hours is inevitable due to the nature of the business.

How to Apply

Interested candidates are invited to submit resumes and cover letters detailing their relevant experience, qualifications, and pay expectations by 19th February 2025.

Email or WhatsApp applications only to greshom@gmail.com or WA 0888863509. The criteria that fulfil most of the requirements come first.