Installer Supervisor

VACANCY ADVERTISEMENT

Position: INSTALLER SUPERVISOR

Location: Blantyre

Workforce Recruitment Services seeks to recruit for the following position on behalf of a Client.

Key Responsibilities:

• Coordinate with dispatch for daily appointments for the installers
• Coordinate the transportation of material and stage for installers to the customer’s’ premises.
• Ensure 100% successfully completed job tickets as scheduled by the installers
• Track job ticket status to close leads
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
• Reconcile inventory and accessories picked vs deployed by installers
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
• Daily tracking of lead closure and installation fulfilment
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
• Provide Reports of Works done with the corresponding time sheet for daily submission.
• Sign off return/ refund on failed customer acceptance of installation
• Tracking job ticket status
• Supervise completion of tasks within the allotted time frame for the installers
• Responsible for Onboarding and training the installers
• Conduct performance Management of the installers

Qualifications:

• Networks, Technical or electrical or equivalent qualification
• Professional Qualification in Project Management Techniques
• IT Literacy and business education, an added advantage
• Able to operate in a performance driven organization
• Strong troubleshooting abilities
• Splicing and racking abilities
• Managing multiple requests and complexities
• Managing teams
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments
• Customer focused
• Problem-solving skills
• High personal standard and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Negotiation and Advocacy skills
• Passed Background Check
• Ability to work under tight deadlines
• Comfortable working at heights and off ladders
• A valid motorcycle or motorcar driver’s license
• Ability to work under pressure
• Paying attention to detail by listening to client concerns and issues.
• Effective Time management skills
• Physically fit

How to Apply:

Interested candidates are invited to submit their resumes and cover letters to applications2.workforce@gmail.com  by 26^th JUNE 2025. Please include ” INSTALLER SUPERVISOR” in the subject line.