Liwiro Microfinance Limited
Liwiro Microcredit Limited
Job Opportunity
Position : ICT Officer
Job Type : Full Time
Reporting to : Senior Management
Work Environment : The position requires
About Liwiro Microfinance Limited
We are a growing duly licenced microfinance institution dedicated to providing affordable and accessible digital financial solutions to individuals and small and medium enterprises in Malawi.
Job Purpose
The ICT Officer will be responsible for providing technical support and expertise in the planning, implementation, and maintenance of information and communication technology (ICT) systems within the organization.
Key Duties and Responsibilities:
- Support SMS Gateway API integration (OTP, customer notifications, transactional messages).
- Support Payment Gateway integration with local banks and payment providers, ensuring smooth repayment and disbursement processes.
- Assist in implementing and maintaining Call Center / IVR solutions, including system setup, troubleshooting, and vendor coordination.
- Review and execute technical documents and implementation plans from the central development team, ensuring successful local deployment.
- Provide day-to-day technical support and troubleshooting for communication and payment systems.
- Coordinate with telecom operators, payment service providers, and external development team to resolve technical issues.
- Work closely with the International development team/ to ensure product stability and feature delivery.
- Develop and implement ICT policies, procedures, and standards.
- Ensure data security, backup, and disaster recovery processes are in place.
- Collaborate with stakeholders to identify ICT needs and develop solutions.
- Stay up-to-date with emerging technologies and trends.
- Perform hardware and software upgrades, patches, and maintenance.
- Develop and manage ICT projects, ensuring timely delivery and quality.
Requirements:
- Bachelor’s degree in Computer Science, Business Information Systems, Information Technology, Software Engineering, or related field.
- Minimum 5 years of experience in IT system integration, software development, or telecom/fintech solutions.
- Hands-on experience with SMS gateway (SMPP/HTTP APIs), payment gateway API integration, and call center/IVR solutions or any other related solutions.
- Experience in USSD menu development.
- Ability to read, understand, and execute technical documentation.
- Good knowledge of databases (MySQL/PostgreSQL) and system troubleshooting.
- Strong problem-solving and analytical skills.
- Fluent in English
Added Advantage:
- Experience in telecom operators, microfinance, digital banking, or fintech systems.
- Previous technical collaboration with telecom operators, banks, or payment service provider or call center vendors.
- Knowledge of IT compliance, security, and data protection.
Key Relationships
Internal: All staff, Senior Management
External: ICT services providers
Renumeration: The company offers competitive benefits based on qualifications and experience. Starting basic salary range for this position is MK 1,000,000. However, this is negotiable depending on qualifications and experience.
Those who meet the above requirements should send their applications to the following email addresses by October 14, 2025.
copy: chairman@liwiromalawi.com