Job Vacancy: ICT Officer

Mzuzu University is a Public University established under the Laws of Malawi Cap 30:09 (Mzuzu University Act No. 12 of 1997). The University is a dual mode institution offering face-to-face and open, distance and e-learning (ODeL) education. It delivers programmes through weekend, block, and vacation sessions, as well as through collaborations with international partners.

The University invites applications from suitably qualified candidates to fill the position of ICT Officer, tenable in its Satellite Learning Centres located in Mulanje, Balaka, Lilongwe, and Karonga. This is a fixed term contract of 2 years.

Position Title: ICT Officer

Department : Information and Communication Technology
Reporting to : Administratively to the Centre Manager, and Technically to the Director of ICT

Duties and Responsibilities

The successful candidate will be responsible for:

Planning, implementing, and maintaining ICT systems and infrastructure at the Satellite Learning Centre.
Installing, configuring, and maintaining hardware and software, including desktops, laptops, printers, routers, and network devices.
Monitoring and troubleshooting LAN, internet connectivity, and VPN configurations for both staff and students.
Ensuring cybersecurity protocols, including antivirus, firewall rules, and system patching, are enforced.
Providing technical support for virtual learning platforms, video conferencing tools, and digital learning environments.
Maintaining asset records and overseeing preventive maintenance of ICT equipment.
Supporting end-users through helpdesk operations and resolving hardware, software, and network-related issues.
Evaluating and recommending new ICT technologies and assisting in their procurement and deployment.
Preparing technical reports and contributing to ICT-related documentation and policies.
Conducting user training and digital literacy sessions for students and staff.

Qualifications and Experience

Applicants must possess:

A Bachelor’s Degree in Information and Communication Technology, Computer Science, or a related field obtained from a reputable and accredited institution.
At least two (2) years of relevant work experience in a large organisation, preferably within a higher education or ODeL environment.
Professional certifications such as CompTIA Network+, CCNA, or Microsoft Certifications will be an added advantage.

Key Competencies and Attributes

Strong knowledge of network infrastructure, hardware support, and systems administration.
Familiarity with e-learning platforms (e.g., Moodle), cloud tools (e.g., Microsoft 365), and video conferencing systems.
Excellent troubleshooting, analytical, and documentation skills.
Strong interpersonal, oral, and written communication skills.
Ability to work independently and collaboratively across departments.
Willingness to work beyond normal hours and travel between centres when necessary.

Mode of Application

Interested candidates should submit:

An up-to-date Curriculum Vitae (CV).
Copies of academic and professional qualifications.
Names and contact details of three traceable referees.

The job title “ICT Officer” should be clearly indicated on the envelope or in the subject line for email applications.

Applications should be addressed to:

University Registrar
Mzuzu University
Private Bag 201, Luwinga
MZUZU 2

Or submitted electronically to: jobvacancies@mzuni.ac.mw (PDF attachments only)

Deadline for applications: Friday, 4^th July, 2025. Only shortlisted candidates will be acknowledged.