Grievance Officer

JOB VACANCY – GRIEVANCE OFFICER 

 Location        : Tea Estate in Thyolo

Start Date      : April 2026

General Description of the Role

A Tea Estates is seeking a dedicated and impartial Grievance Officer to join our Human Resources team. The ideal candidate will be responsible for ensuring that all employee grievances are received, documented, investigated, and resolved in a fair, confidential, and timely manner. This role is central to promoting a safe, respectful, and compliant workplace for all employees in line with policies, national labour laws, international labour standards and certification requirements.

Some of the Key requirements

1. Grievance Handling & Investigation

• Receive and register employee grievances confidentially.
• Support investigation processes, including interviews and evidence gathering.
• Assess urgency and risk levels of cases.

2. Policy Compliance & Documentation

• Maintain accurate grievance records and case files.
• Prepare regular reports on grievance trends.
• Ensure all grievance procedures comply with labour laws and certification standards.
• Offer guidance on grievance procedures and reporting mechanisms
• Support continuous improvement of grievance processes.

3. Disciplinary Support

• Assist in fact-finding for disciplinary cases.
• Follow up on implementation of disciplinary outcomes.

4. General HR Support

• Assist with onboarding, employee welfare, and HR administrative tasks.
• Facilitate grievance-handling trainings for committees and teams.
• Participate in internal audits and compliance checks.

 Qualifications and Key prerequisites

1. Degree in Human Resources, Industrial Relations, Labour Studies, or related field.
2. 2–5 years’ HR experience, preferably in grievance handling, certification, or related functions.
3. Knowledge of international standards (Rainforest Alliance, Fairtrade, ILO).
4. Training in conflict resolution, labour law, or mediation is an advantage.

How to Apply

Interested and Qualified applicants should submit the following: a cover letter (with 3 traceable referees), a detailed CV, copies of relevant certificates, using: https://forms.gle/NUi1Qmh7Y7vGGoGW8.

Deadline to submit an application is 18^th March, 2026 at 14:00 hours.

 Please note; only applications shortlisted applicants will be contacted. We thank all applicants for their interest.