Claims Assistant

WE ARE HIRING

General Alliance Insurance Limited is seeking a highly motivated and experienced professionals to join
our team! As a leading insurance provider, we offer a dynamic and supportive work environment,
opportunities for growth and development, and a chance to work with a diverse range of clients. If
you have the passion and a proven track record of success, we invite you to apply for the following
exciting opportunities.

CLAIMS ASSISTANT, LILONGWE BRANCH
Reporting to the Assistant Claims Manager, The Claims Assistant plays an integral role in the motor
claims department by providing administrative support in managing, processing, and resolving motor
vehicle claims. This includes ensuring timely registration of claims, liaising with customers, assessing
documentation, and assisting in claims settlements in line with compliance and regulatory
requirements. The role requires attention to detail, efficient communication, and a strong
understanding of motor insurance policies and the Insurance Act.

Key Responsibilities

1. Claims Registration & Processing

• Claims Registration: Efficiently register incoming motor claims into the system, ensuring all necessary information (accident reports, repair estimates, etc.) is captured accurately.
• Document Verification: Review and verify claim documents, such as police reports, driver details, vehicle damage assessments, and third-party reports, for completeness and compliance with internal policies.
• Claims Assessment Support: Support claims adjusters in evaluating the damages and determining liability by gathering the relevant information and presenting it for review.
• Coordination of Repairs: Assist in coordinating repairs and towing services, ensuring the timely and cost-effective handling of motor vehicle claims.

2. Customer Interaction & Support

• Customer Communication: Serve as the primary point of contact for claimants, providing updates on claim progress, assisting in documentation submission, and addressing concerns regarding their claims.
• Claims Status Updates: Regularly update customers on the status of their claims, ensuring clear communication and managing expectations throughout the claims process.
• Customer Service Excellence: Provide outstanding service, ensuring that claimants’ needs are addressed promptly and professionally, contributing to overall customer satisfaction.

3. Claims Documentation & Reporting

• Claims File Management: Maintain accurate and organized claims files, ensuring all documentation is filed and stored in compliance with internal policies, industry standards, and legal requirements.
• System Updates: Ensure that the claims management system is kept up-to-date with all relevant claim details, progress updates, and decisions made during the claim process.
• Reporting: Generate and submit regular reports on claims progress, statistics, and issues to management, ensuring transparency and supporting decision-making processes.

4. Compliance & Legal Adherence

• Regulatory Compliance: Ensure that all motor claims are processed in accordance with the Insurance Act, company policies, and relevant legal frameworks.
• Fraud Prevention: Identify potential fraudulent claims, document findings, and escalate suspected fraud to senior claims officers for investigation.
• Adherence to Standards: Follow internal protocols for motor claims handling, ensuring all regulatory requirements are met and claims are processed in a compliant manner.

5. Support & Administrative Duties

• Internal Collaboration: Work closely with other departments such as underwriting, legal, and finance to ensure that motor claims are processed efficiently and accurately.
• Administrative Support: Assist with general administrative tasks, including maintaining databases, preparing correspondence, and coordinating meetings for senior claims staff.
• Process Improvement: Provide feedback on potential improvements to the claims process, offering suggestions for greater efficiency and accuracy.

Required Skills & Qualifications:

• A diploma or degree in Insurance, Business Administration, or a related field.
• Knowledge of motor insurance policies, claims processes, and the Insurance Act is a
  plus.
• At least 1-2 years of experience in claims processing or a customer service role within
  the insurance industry, preferably with a focus on motor claims.
• Familiarity with claims management systems and general office software (Microsoft Office Suite, claims software).
• Strong attention to detail with the ability to maintain accurate records and handle sensitive information.
• Proficiency in Microsoft Office Suite and claims management systems.
• Strong written and verbal communication skills.
• Ability to manage customer expectations, handle complaints, and provide clear instructions and information.
• Ability to analyze claims, assess documentation, and escalate complex issues as needed.
• Demonstrated ability to manage multiple tasks efficiently and prioritize effectively in a fast-paced environment.

Interested applicants are requested to submit their applications, CV, educational qualifications, names
and contact telephone numbers of at least three traceable referees preferably one of whom you have
reported to recently, to : info@generalalliancemw.com and copy frontdesk@generalalliancemw.com

Closing date for receiving applications is Monday, November 10, 2025. Only shortlisted candidates will be contacted.