Butchery, Bakery and Kitchen Team Lead

BUTCHERY, BAKERY, AND KITCHEN TEAM LEAD

Job Purpose
We are seeking a dynamic Team Lead to manage our Butchery, Bakery, and Kitchen teams. The successful candidate will ensure high-quality product preparation, exceptional customer service, and smooth operations across all service areas.

 Key Responsibilities, among other things, include:

• Oversee daily operations across Butchery, Bakery, and Kitchen, ensuring efficiency and service quality.
• Supervise, coach, and motivate service staff while upholding company standards and customer service excellence.
• Plan and allocate staff schedules to ensure proper coverage across all service areas.
• Monitor and maintain stock levels, coordinate with suppliers, and ensure accurate receiving and storage of goods.
• Ensure proper merchandising, product presentation, and hygiene standards across all service departments.
• Implement and enforce health, safety, and food safety standards, as well as Standard Operating Procedures (SOPs).
• Handle customer inquiries, feedback, and complaints, escalating complex issues to the Shop Manager where necessary.
• Prepare reports on service performance, team productivity, stock management, and customer satisfaction.
• Coordinate audits, service quality checks, and continuous improvement initiatives.
• Promote teamwork, discipline, and professional conduct among all service staff.
• Support training and development programs to enhance staff skills and service delivery.
• Supervise food preparation and cooking to ensure adherence to company standards.
• Ensure service counters maintain excellent customer service standards and display procedures.
• Assist in developing food recipes, product costing, and innovations to meet customer preferences.

Qualifications & Work Experience

• Diploma or Degree in Business Administration, Hospitality Management, or related field.
• Minimum of 3–5 years’ experience in retail service management, preferably in multi-department shop operations.
• Strong leadership and proven people management skills.
• Proficiency in MS Office and retail POS systems.
• Experience in report writing and performance analysis.

The Ideal Candidate Should:

• Demonstrate excellent communication and interpersonal skills.
• Be customer-focused, results-oriented, and highly organized.
• Uphold integrity, accountability, and high professional standards.
• Thrive in a fast-paced, multi-department retail environment.
• Be willing to work extended hours, weekends, and public holidays.

Kindly note that only shortlisted candidates will be contacted.