National Support Officer – Public Mobilisation

National Support Officer – Public Mobilisation
Contract: 2 years Fixed-term contract, Full-time
Location: The role can be based in Bangladesh, Malawi, Ghana, or Ethiopia, subject to right to work eligibility in the respective countries.

Salaries & Benefits: Salaries and benefits will vary by country, depending on the successful candidate’s location and experience. See further details below:

Bangladesh: BDT 1,481,901 – BDT 2,752,101 per annum with excellent benefits.

Malawi: MWK 39,366,334 – MWK 58,037,224 per annum with excellent benefits.

Ghana: GHS 215,649 – GHS 324,156 per annum with excellent benefits.

Ethiopia: US$19,821 – US$33,950 per annum with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team

The WaterAid Global Campaigns team is the public mobilisation experts at WaterAid, leading our public engagement work for the broader Global Policy and Advocacy department. They are responsible for delivering the two global advocacy priority campaigns on climate and women’s health.

About the Role

The Public Mobilisation Expert will strengthen public mobilisation capacity across five WaterAid country programmes (Cambodia, Bangladesh, Ethiopia, Ghana, and Malawi) by providing practical, hands-on support in strategy development, training, and delivery. The role is designed to enable country teams to design and deliver impactful, locally led public mobilisation approaches that grow public support, influence decision-makers, and contribute to organisational and movement-wide change goals.

This role will work closely with country programme staff, regional teams, and global campaign leads to embed effective public mobilisation practice, grounded in local context, power analysis, and equity-centred approaches.

In this role, you will:

1. Capacity Building & Training

• Design and deliver tailored training programmes to strengthen country programme and local partner capacity in public mobilisation, including supporter engagement, grassroots organising, digital mobilisation, and offline activation.
• Develop practical tools, templates, and guidance to support country teams at different stages of mobilisation maturity.
• Provide ongoing coaching and mentoring to country programme and local partner staff, supporting learning-by-doing approaches and peer learning.

2. Strategy Development & Support

• Support country programmes or identified local partners to develop or strengthen public mobilisation strategies aligned with national priorities and global campaign objectives.
• Provide hands-on technical support to adapt global campaigns for local contexts, ensuring relevance, inclusivity, and effectiveness.
• Support integration of public mobilisation into broader influencing, advocacy, and fundraising strategies.

3. Learning, Evidence & Continuous Improvement

• Capture learning, best practices, and case studies from country programmes to inform organisational learning and improvement.
• Support monitoring of mobilisation outcomes and contribute to evaluation and learning processes.

To be successful, you’ll need:

• Significant experience in public mobilisation, campaigning, or organising in the Global South.
• Proven experience supporting capacity building or training for teams, partners, or grassroots organisations.
• Strong understanding of public mobilisation approaches, including grassroots, digital, and community-led models.
• Strong facilitation, coaching, and communication skills, with the ability to work across cultures and contexts.
• Commitment to equity, inclusion, and locally led development and campaigning approaches.
• Ability to work independently and collaboratively, managing multiple priorities across different country contexts.
• Experience working with or within international NGOs, coalitions, or social movements.
• Experience supporting mobilisation linked to advocacy, policy change, or systems change.
• Familiarity with monitoring, evaluation, and learning approaches for public mobilisation.
• Experience working in politically sensitive or challenging environments.

View Full Job Description

Closing date: Applications will close 12:00 PM UK time on 13th March 2026.

Availability for the first interviews will be required in the week commencing 16th March 2026.

How to Apply: Click Apply to answer the pre-screening questions, upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the recruitment process.

Our Global Commitment:

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Apply Now