Risk & Compliance Officer

Risk & Compliance Officer – (2600000H)

Job Purpose:
The role is responsible for coordinating the management of all risks across the company, ensuring that operational and financial risks are properly identified, assessed, and effectively managed. It ensures that all Business Unit risks are maintained within the approved risk appetite and are managed in full compliance with regulatory and supervisory requirements, expectations, and internal policies.

Key responsibilities

Enterprise Risk Management (ERM)

1. Support the identification, assessment, and monitoring of risks across Malawi operations in line with the ERM Policy and guidance from the Regional Risk and Compliance Manager.
2. Promote a risk-aware culture through regular engagement with teams and support rollout of ERM initiatives.
3. Provide analytical inputs on key risk exposures and escalate significant issues to the Regional Risk & Compliance Manager.
4. Maintain and update the Malawi risk register, ensuring key risks, controls, and indicators are accurately captured.
5. Engage all departments to identify, quantify, and monitor operational and financial risks, and escalate gaps for regional support.
6. Assist in developing and tracking risk mitigation plans to ensure timely and effective risk responses.
7. Monitor emerging risks across Malawi and share timely insights with local leadership and the Regional Risk and Compliance Manager.
8. Record and report local risk events in compliance with the Group risk taxonomy.
9. Assist with preparing ERM guidance materials, controls, and training resources tailored to Malawi business needs.

Business Continuity Management (BCM)

1. Support implementation of the Group Business Continuity Policy, BCP/DR plans, and strategy within Malawi.
2. Work with business units to define Malawi RPOs, RTOs, and document supporting BCM capabilities, with regional oversight.
3. Coordinate and monitor BCP tests in Malawi and assist in preparing reports for management and the Regional Risk and Compliance Manager.
4. Track day-to-day continuity capabilities by liaising with Malawi business units and escalate gaps or risks.

Compliance Management

1. Support rollout and monitoring of the Compliance Framework and internal policies in Malawi.
2. Conduct periodic compliance reviews to ensure adherence to local regulatory requirements and internal standards.
3. Provide regulatory guidance to teams in Malawi on compliance implications of new products, initiatives, and strategies, with support from the Regional Risk and Compliance Manager.
4. Assist in developing compliance guidance materials, staff training resources, and local procedures manuals.

Anti-Money Laundering / Counter-Terrorism Financing (AML/CFT)

1. Support implementation of AML/CFT policies and controls across Malawi in line with standards and local regulations.
2. Prepare AML guidance materials, training resources, and internal handbooks for Malawi.
3. Support management and the Regional Risk & Compliance Manager on AML/CFT implications, gaps, and remediation actions.
4. Conduct customer due diligence checks, monitor AML risk assessments, and follow up on corrective actions.
5. Support the filing of STRs and CTRs with the Financial Intelligence Authority (FIA) in Malawi.
6. Ensure Malawi operations comply with all applicable international, regional, and local AML/CFT laws and regulations.

General Responsibilities

1. Provide day-to-day analytical, monitoring, and reporting support to the Malawi Risk & Compliance function under regional supervision.
2. Support capacity-building efforts for staff in Malawi, including training on risk, compliance, and AML/CFT requirements.
3. Represent the Malawi Risk & Compliance function in internal meetings and regulatory engagements as delegated by the Regional Manager.
4. Support administration of risk, compliance, and business continuity systems and tools used by Malawi operations.
5. Promote and reinforce a strong risk, compliance, and ethics culture across Malawi.
6. Support the functioning of local risk and compliance committees by preparing reports, minutes, and follow-up actions.
7. Perform any other duties assigned by the Malawi leadership or the Regional Risk & Compliance Manager.

Data Protection & Privacy

1. Support implementation of the Data Protection & Privacy Framework in Malawi, ensuring alignment with the Malawi Data Protection Act and related guidelines.
2. Monitor compliance with data privacy requirements, including lawful processing, consent, retention, and data subject rights.
3. Conduct periodic checks to ensure proper handling, storage, and protection of personal data within Malawi operations.
4. Support assessment of new products, marketing initiatives, and systems for privacy risks (Privacy Impact Assessments / DPIAs).
5. Coordinate reporting and management of data breaches in Malawi, including escalation to the Regional Manager and support in regulatory notifications where required.
6. Support staff awareness and training on data protection responsibilities and secure handling of personal data.
7. Maintain data processing records and assist in implementing controls for cross-border data transfers.

Knowledge, experience and qualifications required

1. Bachelor’s degree in a business-related subject, preferably in accountancy, from a reputable University.
2. Minimum of 2+ years experience in a risk management and compliance role, preferably from a financial institution.
3. Accreditations in Risk Management and compliance would be an added advantage.

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information – Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People – Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-acitvely shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values – Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing – Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing – Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action – Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising – Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts – Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures – Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

1. Knowledge of insurance regulatory requirements
2. Knowledge of insurance products
3. Excellent organisational and analytical skills
4. Report writing skills

Primary Location: Malawi-Blantyre-Blantyre
Organization: Britam Insurance Company Malawi Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 06-02-2026
Unposting Date: Ongoing
Number of Openings: 1

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