Postpaid, Enterprise, and Support Service Billing Manager

VACANCY ANNOUNCEMENTS

Applications are invited from suitably qualified candidates to fill the vacant position below:

POSTPAID, ENTERPRISE AND SUPPORT SERVICE BILLING MANAGER (BASED IN BLANTYRE)

Reporting to the Senior Manager, Billing Operations, the Postpaid, Enterprise, and Support Service Billing Manager will be responsible for managing all postpaid, enterprise, and support service billing operations, as well as overseeing the management of the organization’s trade stocks in close collaboration with Finance, Commercial, and Sales teams. The role ensures accurate billing, effective reconciliations, compliance with regulatory requirements, and efficient support service delivery.

Major Tasks and Responsibilities:

• Implement postpaid, enterprise, and support service tariffs, offers, and services on core billing platforms in a timely and accurate manner.
• Manage month-end bill runs and support service billing processes.
• Provide second-level support for postpaid, enterprise, and trade stock billing issues.
• Conduct end-to-end reconciliations between billing platforms and network elements.
• Manage contracts and SLAs related to postpaid, enterprise, and support service billing.
• Oversee trade stock levels in collaboration with Finance and Sales teams.
• Ensure adherence to regulatory, internal audit, and enterprise risk compliance requirements.

Education, Professional and Other Requirements:

• Bachelor of Science in Information Technology or its equivalent.
• Minimum of five (5) years’ experience within the telecommunications industry, specifically in Billing operations.
• Sound knowledge of Oracle/SQL, Linux, and Microsoft Office tools.
• Knowledge of Huawei BSS architecture will be an added advantage.
• Strong analytical, communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced and deadline-driven environment.

Core Competencies:

• Strong understanding of postpaid, enterprise, and support service billing operations within the telecommunications environment.
• Ability to manage complex billing systems, reconciliations, and service support processes.
• High attention to detail and commitment to accuracy and compliance.
• Strong stakeholder engagement and cross-functional collaboration skills.
• Results-oriented with the ability to manage multiple priorities effectively.
• Qualified candidates who meet the above requirements are encouraged to apply in accordance with the Company recruitment guidelines.

RECRUITMENT PROCESS:

Please be advised that TNM utilizes an ExamHub System for recruitment. Eligible candidates will be required to undertake a job-specific multiple-choice examination as the first stage of the selection process. Candidates who are successful in the examination will subsequently be invited for an oral interview.

Interested applicants are requested to submit their applications and curriculum vitae (CV) to:

The Human Resource and Administration Director
Telekom Networks Malawi Plc
P.O. Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mw

Applications must reach the Human Resource and Administration Director not later than Tuesday, 3rd February, 2026.

“TNM is an equal-opportunity employer, we say NO to child labour, and we promote decent work for all.”