Britam Insurance Company Malawi Limited
Business Development Officer – (26000004)
Job purpose
To effectively support the Broking Manager to grow general insurance business to meet set annual premium targets
Key responsibilities
- Meet sales revenue targets (Primary Duty)
- Support with securing new business through intermediaries
- Maintain excellent customer service to intermediaries
- Service existing business (Respond to client enquiries especially on claims, product upselling and cross selling)
- Follow up on renewals for general insurance business (At least 2 months prior to renewal dates)
- Produce proforma invoices for client payment (Based on closing instruction from intermediaries)
- Forward proposal forms and KYC documents to underwriting department
- Follow up premium collections(Daily, Weekly and Monthly debtors review)
- Produce client accounts statement (In liaison with Finance)
- Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
- Perform any other duties as may be assigned from time to time
Key Performance Measures
- Achievement of production targets
- Customer satisfaction
- Customer retention
- Adherence to credit control policy
Working relationships
Internal Relationships:
- Accountable to the Broking Manager and Assistant Sales Manager-(broking)
- Required to liaise and work closely with the other departments as may be necessary
External Relationships:
- Britam customers
- Intermediaries
Knowledge, experience and qualifications required
- Bachelors’ degree in a business related field
- Professional qualification in Insurance (ACIl, AllK) will be added advantage
- 2-4 years’ experience in a similar position
Competencies
Technical and functional competencies
- Knowledge of insurance industry and concepts
- Knowledge of insurance regulatory requirements
- Competence in Sales and marketing
- Competitor understanding
Core competencies
- Communication skills
- Building relationships
- Focuses on the customers
- Develops self
- Solves Problems
Primary Location: Malawi-Blantyre-Blantyre
Organization: Britam Insurance Company Malawi Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Job Posting: 23-01-2026
Unposting Date: 07-02-2026
Number of Openings: 1