Partnerships Manager

Applications are invited from suitably qualified, experienced and competent individuals for the post of Partnerships Manager at Centenary Bank.

Job Purpose

The Partnerships Manager is responsible for acquiring, managing, and nurturing partnerships that directly contribute to the Bank’s growth agenda. In line with the specia focus and Market positioning of the Bank Partnerships play a key role in reaching out and working with the key customers segments. The role is critical in creating value and co create solutions to unlock new business relationships and leveraging external collaborations to serve certain segments and expand market share. The Partnerships Manager ensures that partnerships and strategic alliances deliver measurable value to both the Bank and Partners and contribute to the country development goals.

Key Responsibilities include, but are not limited to:

Partnerships Leadership

• Establish new business relationships with potential partners, focusing on alliances that expand the Bank’s reach, grow deposits, and generate fee-based income.
• Ensure all documentation relating to partnerships (contracts, MOUs, SLAs) is accurate, compliant, and securely maintained.
• Manage partnership kick-offs, ensuring smooth onboarding and effective handover to relevant departments for operational execution.
• Review existing partnerships to identify opportunities for deeper collaboration, cross-selling of products, performance monitoring, conflict resolution, and revenue
• Collaborate with managers, sales representatives, and other Bank officials to design and execute partnership strategies that align with the Bank’s growth objectives.
• Evaluate partner contracts, identifying risks, compliance gaps, and areas for improvement to safeguard the Bank’s interests.
• Conduct competitor analysis on partnerships, benchmarking against industry practices to identify opportunities for differentiation.
• Prepare periodic performance reports for the Head of Partnerships and, when relevant, external partners, highlighting successes, challenges, and recommendations for improvement.
  Customer Relationship / Experience Management
• Lead initiatives to grow and retain partners, ensuring long-term, mutually beneficial relationships.
• Propose customer experience improvements tailored to partner organizations, coordinating with relevant departments to implement solutions that enhance satisfaction and loyalty.
• Conduct periodic client visits and relationship-building activities, strengthening trust and positioning the Bank as a preferred partner.
• Facilitate day-to-day partner relationship management, acting as the central liaison between partners and internal business units.
• Communicate value propositions clearly to stakeholders, ensuring alignment and speedy execution of partnership transactions.
• Champion a customer-centric culture, ensuring that partnerships deliver tangible benefits to clients and reinforce the Bank’s reputation for superior service.
  Resource Management (Finances and/or Assets)
• Support the Head of Partnerships in preparing annual budgets and forecasts, ensuring that partnership initiatives are adequately resourced and aligned with financial targets.
• Monitor monthly performance against budget, identifying variances and recommending corrective actions to maintain financial discipline.
• Advocate for efficient resource allocation, ensuring that partnership investments deliver measurable returns and contribute to profitability.

Staff Management

• Deliver recruitment, selection, induction, training, and development for direct reportees, building a team with strong relationship management and negotiation skills.
• Manage performance of staff by:
• Setting clear performance goals linked to strategic priorities. o Delivering performance appraisals and managing outcomes with fairness and accountability.
• Coaching and mentoring staff to build strategic thinking and
• Recognizing and rewarding outstanding performance to
• Documenting and managing performance improvement plans
• Foster a culture of collaboration and accountability, ensuring the team is aligned with the Bank’s growth and customer experience objectives.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, Banking and Finance, or related field from a recognized university.
• Postgraduate qualification (e.g., MBA, MSc in Marketing, Business Development, or Customer Relationship Management) is an added advantage.
• Professional certifications in sales, negotiation, or relationship management (e.g.,
  Certified Strategic Alliance Professional, CRM certifications) are desirable.
  Strong grounding in business development, customer experience, and stakeholder engagement.
• Demonstrated ability to build and manage partnerships that drive revenue growth and enhance customer satisfaction in a financial services environment.

Experience and Skills

• Minimum 5 years’ experience at manager or senior officer level in a busy financial services organization, with exposure to business development, partnerships, or corporate relationship management.
• Excellent negotiation and stakeholder management skills, with the ability to build trust and long-term alliances.
• Strong organizational and management skills, including problem solving, conflict
  simultaneously.
• Commercial acumen – ability to identify revenue opportunities, cross-selling potential, and partnership models that enhance profitability.
• Experience in customer relationship management, with a track record of improving partner satisfaction and retention.
• Ability to evaluate contracts and partnership agreements, identifying risks and recommending improvements.
• Competitor and market analysis skills, with the ability to benchmark partnerships against industry practices and propose innovative collaboration models.

Applications for the Position

Applications with Curriculum Vitae (both cover letter and CV should be saved in one PDF file) should be emailed to: recruitment@centenarybank.co.mw

Please indicate on the email subject line the position you are applying for.

The closing date for the receipt of applications is 6th February 2026.

Only shortlisted applicants will be acknowledged.