Sales Administrator

VACANCY ANNOUNCEMENT:
SALES ADMINISTRATOR

INTRODUCTION
Telekom Networks Malawi Plc (TNM) is looking for a dynamic and detail-oriented Sales Administrator to join our Sales & Distribution team. The successful candidate will report to the Sales Director and will play a key role in driving quality subscriber connections, managing the Mpamba ecosystem, and ensuring 100% product availability within the assigned cluster. This is a permanent position, based in Lilongwe in the Sales and Distribution division.

TNM is the pioneer mobile network in Malawi and is committed to digitally empowering every Malawian. At TNM, our people are at the heart of everything we do.

We are dedicated to cultivating a productive, innovative, and engaged workforce, fostering an environment where talent thrives, and potential is realized.

MAJOR TASKS AND RESPONSIBILITIES

• Manage dealer/agent onboarding documentation (contracts, KYC checks).
• Track inventory of devices, SIM cards, and promotional materials.
• Process sales orders (new activations, upgrades, SIM swaps) accurately and promptly.
• Maintain CRM/sales databases and update agent performance records.
• Generate daily/weekly sales reports (activations, churn rates, revenue trends).
• Analyze sales data to identify gaps and recommend corrective actions.
• Calculate and validate agent/dealer commissions based on predefined rules.
• Resolve commission disputes and ensure timely payouts.
• Administer sales incentive programs (SIP) and monitor compliance.
• Act as a liaison between sales and internal teams (finance, IT, marketing).
• Distribute marketing collateral, rate plans, and product updates to regions.
• Train dealers and agents on compliance, order processes, and system tools.

EDUCATIONAL AND PROFESSIONAL REQUIREMENTS

• Strong attention to detail and problem-solving skills under tight deadlines.
• Knowledge of prepaid/postpaid systems, ARPU, churn metrics, and regulatory frameworks.
• Proficiency in Microsoft Excel.
• Excellent communication skills.
• Ability to work under pressure and meet set targets.
• A minimum of a Degree in Business Administration.

Interested applicants are requested to submit the application letters, copies of Certificates and updated Curriculum Vitae (CV) to:

The Human Resources and Administration Director
Telekom Networks Malawi Limited
Livingstone Towers
P.O Box 3039
Blantyre
OR
Email: vacancies@tnm.co.mw

Applications must reach the Human Resource and Administration Director not later than Tuesday, 20th
January 2026.

TNM is an equal-opportunity employer, we say NO to child labour and promote decent work for all.