NBS Bank
Applications are invited from suitably qualified and experienced candidates to fill the following vacant position tenable at Blantyre Service Centre.
SERVICE CENTRE MANAGER- BLANTYRE
JOB PURPOSE
Reporting to the Head of Retail Cluster, the successful candidate’s responsibility will be to manage, support and grow the Service Centre portfolio in line with retail Banking Strategy.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Developing and implementing annual, monthly, and weekly operating plans in line with business objectives.
- Managing and nurturing customer relationships to drive retention and acquisition.
- Ensuring compliance with regulatory requirements, internal policies, and operational procedures, including risk and cash management controls.
- Overseeing staff performance, staffing levels, training needs, and ensure excellent customer service standards across the branch.
- Monitoring branch financial performance, prepare reports, and recommend corrective actions to achieve set targets.
- Managing credit applications, conduct site visits, monitor bad debts/overdrafts, and engage clients to regularize accounts.
- Safeguarding bank assets, ensuring adequate cash and security, and maintain branch ambience in line with brand standards
- Providing input into budgeting and resource planning, monitor variances, and drive cost containment measures
- Representing the branch at business functions, exhibitions, and community events to promote products and services
- Managing the overall risk within the Service Centre in line with internal Risk policy and regulatory Requirements
QUALIFICATIONS AND EXPERIENCE
- Bachelor’s Degree in Banking, Business Administration, Accounting, or related field.
- Certification in Retail Banking will be an added advantage.
Candidates meeting the above minimum requirements and are interested in the job should send their applications and up-dated CVs with names of three (3) traceable and reputable referees, and copies of certificates, to recruitment@nbs.mw
Closing date for receiving applications is Friday, 9th January 2026. Only short-listed applicants shall be acknowledged