Agency Banking Manager

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement and drive the agency banking business plan across the country, ensuring strong client experience and growth of the distribution partnership base. This includes managing existing partnerships, agents, transactions, revenue, and profitability while expanding the network for sustainable growth.

Qualification and Experience Required

• Bachelor’s degree in Business, Finance, Economics, or a related field (Master’s degree is an added advantage).
• Extensive experience in Branch Banking, including identifying key drivers of income and cost lines.
• Proven ability to grow the customer base, manage and grow a balance sheet, and oversee income statement performance.
• Minimum of 5 years’ experience in banking, fintech, or financial services, with at least 3 years in agency banking or channel management.
• Demonstrated track record in strategy execution, network development, and operational management.

Skills & Competencies

• Strong analytical and strategic thinking skills.
• Excellent leadership and stakeholder management abilities.
• Knowledge of regulatory compliance, risk management, and digital banking platforms.
• Effective communication and problem-solving skills.

Key Responsibilities

• Develop and Execute Agency Banking Strategy: Align national agency banking plans with institutional goals and drive network expansion across diverse geographies.
• Agent Network Growth and Segmentation: Identify high-potential locations, define agent segmentation models, and set annual targets for onboarding and transaction volumes.
• Agent Recruitment and Compliance: Oversee agent selection, onboarding, and ensure adherence to Know Your Customer (KYC), Anti-Money Laundering (AML), and regulatory requirements.
• Performance and Profitability Management: Monitor agent activity, implement incentive schemes, and drive performance improvement to reduce churn.
• Liquidity and Operational Oversight: Ensure adequate liquidity across the network, manage float rebalancing, and mitigate operational risks.
• Product Adoption and Business Growth: Promote uptake of banking products through agents and collaborate with product teams to scale offerings.
• Risk, Governance, and Technology Enablement: Enforce compliance standards, monitor fraud risks, and work with Information Technology (IT) to maintain reliable platforms and reporting tools.
• Training, Marketing, and Customer Experience: Lead agent training programs, support marketing campaigns, and ensure superior customer service and brand consistency.

Behavioural Competencies:

• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Client Retention
• Process Analysis and Redesign
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification

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