Receptionist

Saint John of God Hospitaller Services Malawi is a non-profit faith-based healthcare organization established in 1994 to contribute to the development of health for all Malawians including the vulnerable, marginalized, and excluded groups. With its operations in both Lilongwe and Mzuzu, St John of God Malawi is a key provider of tertiary and community-based mental health promotion and care; early intervention services, special needs and inclusive education for children with both intellectual and physical disability; vocational training for orphans & vulnerable youth including those with a disability; health care and ancillary services for older persons; psychosocial counselling, stress, and addiction management services; rehabilitation of street children; self-help group approach for women empowerment and tertiary level training in Psychiatric Nursing, Clinical Medicine- Psychiatry & Mental Health, Psychosocial Counselling and General Nursing. Saint John of God Hospitaller Services-Mzuzu, would like to fill the following position:

Receptionist

The position

Reporting to the Administrative Secretary, the Receptionist will, among other things, provide high-quality reception services to the hospital staff, visitors and clients and follow the reception procedures to ensure the smooth running of the hospital.

Responsibilities (which include, but are not limited to):

• Receive and record incoming and outgoing mails, documents, and deliveries.
• Assist with billing processes by issuing receipts, directing clients to the cashier, and answering basic billing questions.
• Receive, greet, and direct patients, clients, and visitors in a professional and courteous manner. Ensure patients are attended to promptly and directed to the appropriate service points.
• Register patients accurately in the hospital information system or manual registers.
• Verify required patient information and update records when necessary.
• Maintain confidentiality and integrity of patient data in line with hospital policies and data-protection requirements.
• Respond to telephone calls, emails, and walk-in inquiries promptly and professionally.
• Escalate complex inquiries to relevant officers while ensuring timely follow-up.
• Address patient concerns politely and direct complaints to the appropriate authority.
• Support general office functions such as photocopying, filing, and documentation

Requirements

• Diploma in Secretarial Studies, Business Administration, Business Management, or related qualification
• Malawi School Certificate of Education with six credits including English.
• Minimum of three years post-qualification experience in a busy organization preferably in a hospital setting.
• Be fully conversant with MS Office Word, Excel, PowerPoint, and e-mails.
• Excellent written and oral communication skills in English and Chichewa or Tumbuka.
• Ability to operate office electronic machines such as photocopiers, printers, laminating machines, and others.
• Willingness to work with mentally challenged people and children with disability and their families
• Strict adherence to the organization’s Child and Vulnerable Adult Protection Policy

Interested candidates meeting the requirements mentioned above, should send their application letters with Curriculum Vitae stating at least three traceable referees with email addresses and mobile phone numbers to:

The Chief Executive Officer
Saint John of God Hospitaller Services
P.O. Box 744
MZUZU
Email: recruitment@sjog.mw

Closing date: Tuesday, 16th December 2025