Shop Manager

Applications are invited from suitably qualified candidates to fill the following vacant positions below :

SHOP MANAGER (Karonga and Kasungu)

Reporting to the Manager Customer Experience, the Shop Manager will be responsible for providing leadership, including the overall performance and operational management of a TNM shop/shops.

Major Tasks and Responsibilities

• Managing shop staffing employee performance to meet shop targets, and ensuring that team members in the shop have adequate information to always serve customers efficiently.
• Analyzing and evaluating staff performance, training needs of team members including the facilitation of staff training.
• Overseeing the overall financial management of the shop and adherence to set controls.
• Resolving customer issues as per standard operating procedures, analyzing as well as reporting on customer issues reported to the shop including the analysis of competitor activity within the shop’s catchment area.
• Ensuring the provision of customer service support to all walk-in and corporate customers.
• Ensuring the availability of work tools for all shop staff including amenities for efficiency and comfortability of staff and tracking of shop operations.
• Ensuring that the required standard operating procedures are in place, are communicated and effectively implemented in the shop.
• Managementof facilities in and around the shop including shop ambience, branding, display of consumer merchandise, parking space and identification of shop premises.
• Facilitating and implementing the maintenance of a high standard of hygiene and security at the shop.

Educational and Professional Requirements

• Bachelor’s Degree in Business Administration, Marketing, Business Management or Accounting/Finance.
• 2 years’ similar or related work experience.
• Ability to manage people, finances, and inventory; solve problems and influence a highly collaborative and proactive cross-functional team.
• Abilityto develop a competitive strategy for the shop.
• Strong customer service, communication and analytical skills.

Interested applicants are requested to submit their applications and Curriculum vitae (CV), indicating at least two traceable referees to:

The Human Resources and Administration Director
Telekom Networks Malawi PLC
5th Floor Livingstone Towers
P.O Box 3039
Blantyre

OR

Email: vacancy@tnm.co.mw

Applications must be submitted no later than Monday, 1st December 2025.