Liwiro Microcredit Limited
Liwiro Microcredit Limited
Job Opportunity
Job Title: Operations Officer
Reports to: Chief Operating Officer (COO)/Chief Executive Officer (CEO)
Job Type: Full Time
About Liwiro Microcredit Limited
We are a growing duly licenced microfinance institution dedicated to providing affordable and accessible digital financial solutions to individuals and small and medium enterprises in Malawi.
Job Summary:
We are seeking an experienced Operations Officer to take responsibility for ensuring the smooth day-to-day branch operations of the microfinance institution, focusing on efficiency, compliance, and customer satisfaction. The ideal candidate will have a strong background in operations, and people management in the financial services industry.
Key Responsibilities
- Transaction Processing: Process transactions accurately and efficiently, including loan disbursements and repayments.
- Client Services: Provide excellent customer service, address client queries, and resolve issues promptly.
- Operational Tasks: Manage daily operational tasks in branch offices, such as customer on-boarding and reporting.
- Compliance: Ensure adherence to regulatory requirements, policies, and procedures.
- Data Management: Maintain accurate and up-to-date records, and ensure data quality.
- Support: Provide support to other teams, such as credit and finance, as needed.
Key Relationships
Internal: All staff, Senior Management
External: Customers and other stakeholders
Requirements:
- Education: Bachelor’s degree in Business Administration, Finance, Economics, Social Sciences or any related field.
- Experience: at least 3 years of experience in operations, banking, or related field.
- Skills: Strong analytical, problem-solving, and communication skills.
- Knowledge: Familiarity with microfinance principles and regulatory requirements.
- Strong customer service skills.
- Ability to work in a fast-paced environment.
- Excellent leadership, communication, and problem-solving skills.
- Proven track record of leading teams and driving process improvements.
Desired Skills:
- Experience with digital platforms and technologies (e.g., mobile, web, APIs).
- Knowledge of data analytics and performance metrics.
- Familiarity with regulatory frameworks (e.g., Reserve Bank of Malawi).
Renumeration
The company offers competitive benefits based on qualifications and experience.
Those who meet the above requirements should send their applications to the following email addresses by December 2, 2025.