Client Services Officer

Company: LifeCo Life Company
Location: Blantyre
Reports To: Team Leader-Life

About the Role

LifeCo Life Company is seeking a dedicated and detail-oriented Client Service Officer to join our team. This role requires a proactive individual capable of managing day-to-day life operations efficiently while ensuring customer satisfaction and compliance with regulatory requirements. The successful candidate will play a key role in ensuring data integrity, and excellent client service.

Key Responsibilities

1. Business Operations
   • Onboard new schemes in the life operating system.
   • Process renewals and issue contractual documents.
   • Provide accurate reports to management and other stakeholders including actuaries, employers and regulator.
   • Support internal and external audits.
   • Ensure compliance with relevant legislation and risk management practices.
2. Ad-Hoc Responsibilities

• • Undertake additional duties as assigned by the Team Leader and Life Manager.

Qualifications and Experience

• A Bachelor’s Degree in Economics, Business Administration, Mathematics/Statistics, Accounting/Finance, or Actuarial Science.
• ACII Diploma or Certificate in Financial Services or equivalent is an added advantage.
• Over 1 year of experience in a busy pension or life insurance company.
• Knowledge of relevant legislation, including the Pensions Act and Insurance Act.

Key Competencies

• Proficiency in Microsoft Office Suite.
• Strong communication and analytical skills.
• Trainability in product knowledge and ICT data management systems.

Please submit your applications to careers@lifeco.mw by Monday, 24 November 2025.

Only shortlisted candidates will be contacted