Field Service Technician

Field Service Technician

Req ID: 29734
Posted on: 10 Nov 2025
Location: Lilongwe, Malawi
Department: CUSTOMER PROJECTS DEPLOYMENT & SERVICES

WE ARE HIRING

SICPA Malawi Limited is seeking a highly motivated individual to join its team in the position of Field Service Technician.

Job Purpose:

Provide 1st level technical support to ensure efficient and effective operation of our solution. Perform daily maintenance, troubleshooting tasks and provide on-site technical support. Perform repair center activities.

Key Responsibilities:

• Provide the 1st level support for technical issues.
• Ensure the resolution of incidents within specific time constraints.
• Perform user management and routine system administration tasks.
• Manage and maintain servers and data center equipment.
• Respond to requests of other technical teams.
• Troubleshoot and resolve IT issues.
• Coordinate service activities with other Field Service Technicians.
• Maintain a test environment and perform monitoring activities.
• Test all new releases and upgrades.
• Install, configure, optimize & maintain systems, applications, and servers.
• Maintain accurate and updated documentation.
• Identify situations requiring urgent attention and escalate as appropriate.
• Coordinate deployments with other Field Operations Technicians and other teams.
• Provide feedback and contribute to improvement initiatives.
• Work outside business hours and availability for on call support depending on business requirements.

Knowledge in one or more of the following fields a plus:

• Experience troubleshooting computer networks.
• Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access.
• Knowledge of basic IT support procedures, tools and basic PLC setup and programming.

Educational Qualifications, Essential Knowledge, and Experience:

• Qualification in mechanical\electrical and Electronics Engineering\Mechatronics engineering, Instrumentation or Control engineering.
• Technical competence in a relevant field, or equivalent combination of training, and/or experience
• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment
• Good written and verbal communication.
• Ability to diagnose and analyse mechanical, electrical, application issues and analyse application server logs
• Experience with Microsoft office tools (Excel / Word).
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyse technical issues
• Experience in managing and troubleshooting MS Windows.
• Ability to work in teams.
• Ability to work under pressure.
• Customer oriented attitude.

We are an equal opportunity employer and value diversity in our workforce. Women are strongly encouraged to apply.

Suitable candidates are required to send their Applications together with their updated resume to recruitmentmw@sicpa.com by 16th November 2025; addressed to The Country Human Resources Manager, SICPA Malawi Limited, P.O. Box 31598, Chichiri, Blantyre 3, Ginnery Corner, Sharma Junction Office Complex