Business Support Coordinator

Main Purpose:

Business Support Coordinator is responsible for customer service, pricing and delivery scheduling and supply. In particular the role will; manager customer demand and plan economical delivery schedules; pricing and supply, verification of product received before payment , inwards stock movement tracking including POD’s, consolidation of stock reports for all products among others. Accountable for maintaining cost effective inventory levels by optimizing the supply chain. Ensures product is purchased at the lowest possible cost.

Knowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities:

Cost Management.

• Establish cost structure with cost build-up approach and share best practices.
• Guarantee correct upload process into the systems & reports.
• Identify cost savings by leading initiatives with Trading, Operations and Taxation teams in the countries
• Analyze historical cost data in order to provide more accurate cost estimative. Constant monitoring of inventory costs of various fuel products to accurately estimate the possible results of the daily transactions of sale.

Product Purchase.

• Purchase product at the lowest possible cost. Interact with Deals Desk and actively participate in optimizing the supply chain. Active participation in regular supply optimization meeting with Supply and marketers.
• To lead supply flow of data between marketers and Supply.
• Accountable for consolidating demand and stock progression forecasts, weekly reporting for the country to ensure consolidated communication to central Market Supply team.
• Incorporates all in-country Other Oil Companies (OOC) primary supply requirements.

Coordination of Product Scheduling.

• To ensure proper co-ordination/liaison with fuel suppliers to deliver quality products timely. Manage the interface with the Trader.
• Ensure and/or develop an efficient road/rail transport plan to ensure supply reliability at existing supply points. Receives customer product orders, providing information regarding product price and credit status.
• Coordinates scheduling and delivery of product to customers, by ensuring efficient use of all trucks and achieving satisfactory service levels

Supervision.

• Responsible for supervising the Supply activities. Ensures processes are executed following appropriate control standards and complying with all company policies.
• Coordinates all the Customer Service Center activities and provides support to Sales by managing efficient customer service.

People development.

• Creates a positive environment that promotes and recognizes individual and team efforts. Develops the necessary skills and capabilities within the team to achieve the business goals and objectives.

Requirements:

Experience: 

• Tertiary education, preferably featuring business and/or economics
• 3 years oil industry experience, preferably in logistics or supply

Skills: 

• Knowledge of Microsoft Office
• Fluent in English
• Business Knowledge
• Partnership and Teamwork
• Networking
• Trading skills
• Negotiation skills

Competencies:

• Decision taking
• Communication and Interpersonal skills
• Planning and organizing skills
• Project Management
• Customer Management

Key Relationships and Department Overview:

• Internal – Sales Managers, Trader, Pricing Analyst, Chief Accountant
• External – Other Oil companies where we are hosted.

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