Old Mutual
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
- Log and track customer complaints to ensure adherence to standard operating procedures and service level agreements.
- Ensure Customers are provided with timely feedback in regard to complaints and queries.
- Monitor official complaints and queries channels to ensure that complaints and queries are attended to.
- Assist walk in clients by providing product and service information and resolving complaints.
- Collect, analyze and interpret customer feedback to identify valuable information in optimizing customer experience.
- Monitor the performance of internal processes and systems and provide recommendations to management.
- Generate weekly and monthly customer service reports.
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
Bachelor Of Administration: Business Administration: Marketing Management
Closing Date
20 September 2025 , 23:59
To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.