Telekom Networks Malawi Plc
Applications are invited from suitably qualified candidates to fill the following vacant position below:
HIGH-VALUE CUSTOMER (HVC) RETENTION SPECIALIST-MARKETING
The High-value Customer Retention Specialist is responsible for enhancing customer lifetime value, reducing churn, and driving revenue growth through personalized engagement, loyalty programs, and targeted offers.
Major Tasks and Responsibilities
- Assist in analysing customer behaviour, usage trends, and churn risks to support data-driven decision-making.
- Help execute loyalty programs, personalized offers, and engagement campaigns for high-value customers.
- Work with marketing and sales teams to deliver targeted communication and promotional activities.
- Collaborate with customer service teams to track HVC concerns and ensure timely resolution.
- Monitor key metrics such as retention rates, ARPU (Average Revenue Per User), and Net Promoter Score (NPS), providing regular reports to senior management.
- Assist in coordinating with product, pricing, and service teams to enhance the HVC experience.
- Support research efforts to identify industry best practices and improve customer engagement strategies.
Educational and professional Requirements
- Degree in Social Science, Business, Business Information Systems or any related field.
- Strong analytical skills with proficiency in Excel, SQL, or analytics tools.
- Understanding of customer relationship management (CRM) and customer lifecycle concepts.
- Basic knowledge of telecom products, services, and market trends.
- Excellent communication and collaboration skills.
- Detail-oriented with the ability to multitask and meet deadlines.
Interested applicants are requested to submit their applications and Curriculum vitae (CV) to:
The Human Resources and Administration Director
Telekom Networks Malawi Limited
Livingstone Towers
P.O Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mw
To reach her no later than 25th July 2025
To apply for this job please visit www.tnm.co.mw.