Postpaid & Enterprise Administrator

Applications are invited from suitably qualified candidates to fill the vacant position below:

POST PAID & ENTERPRISE ADMINISTRATOR

Reporting to the Manager – Postpaid, Enterprise, and Support Services in the Billing Department, the Postpaid & Enterprise Administrator will oversee the administration, configuration, and optimization of TNM’s postpaid billing systems and enterprise solutions. This role ensures seamless service delivery for corporate clients, resolves billing discrepancies, and enhances system efficiency to support business growth.

Major Tasks and Responsibilities

• Administer and maintain postpaid billing systems and enterprise platforms.
• Troubleshoot and resolve billing, provisioning, and service activation issues for corporate clients, ensuring SLA compliance and escalating critical issues as needed.
• Collaborate with Finance, Sales, and IT teams to streamline postpaid processes.
• Generate and analyze reports on postpaid revenue, usage trends, enterprise customer performance, system KPls, and tariff impacts.
• Develop and contribute to Business Continuity Management (BCM) planning and procedures for billing platforms.
• Schedule and implement deployments, upgrades, and integrations for postpaid/enterprise services, including system health checks.
• Configure and maintain tariffs for postpaid/enterprise products per approved business rules.
• Lead technical projects for postpaid/enterprise services, collaborating with the PMO and third-party partners.
• Implement audit/risk recommendations and execute monthly bill runs.
• Reconcile billing data and document implemented products/services.
• Conduct product testing, provide second-level technical support, and participate in service improvement forums.
• Organize and conduct training for customer-facing and internal teams, and clients on billing processes and postpaid/enterprise systems.

Educational and Professional Requirements

• Bachelor’s degree in computer science, IT, or Business Information Systems, or related field.
• Experience with Linux OS, ITIL, CRM/ERP certifications (e.g., SAP, Oracle).
• Strong analytical skills for data-driven decision-making.
• 3+ years in postpaid billing/enterprise solutions administration (telecom experience preferred).
• Proficiency in billing system architecture and workflow systems (e.g, Ericsson BSCS, Huawei CBS) and CRM tools
• Strong understanding of Business Support Systems (BSS).
• Expertise in ticketing and customer requirement fulfillment workflows.
• Familiarity with customer relationship management workflows.
• Competency in SQL and Oracle scripting.
• Proficiency in Microsoft Office.

Core Competencies

• Ability to manage high-value enterprise accounts.
• Familiarity with telecom billing architectures and databases.
• Quick resolution of complex billing/system issues.
• Clear articulation of technical details to non-technical stakeholders.

Interested applicants are requested to submit their applications and curriculum vitae (CV) to:

The Human Resource and Administration Director
Telekom Networks Malawi Plc
P.O. Box 3039
Blantyre
OR
Email: vacancy@tnm.co.mw

To reach her no later than Friday, 25th July 2025