Temporary Systems Engineer

Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) is on a mission to create a world where no mother, child, or family is devastated by HIV and AIDS, and we are making an impact. We are a proven leader in the global fight to end HIV and AIDS, and an advocate for every child to live a full and healthy life into adulthood. For more than 30 years, EGPAF has been a leader in meeting urgent needs in pediatric HIV and AIDS in the world’s most affected regions. We carry out our values of passion, innovation, teamwork, leadership, integrity, excellence and equity every day, while maximizing our impact in the communities we serve. EGPAF currently supports national, district, and local governments, facilities, communities, and non-governmental partners. In 2020, EGPAF’s global footprint spans 15 countries. To date, EGPAF has supported over 15,000 sites to offer HIV counselling, prevention, diagnosis, and treatment services alongside high-quality family health care. Join us on our fight for an AIDS-free generation!

EGPAF has worked in Malawi since 2001. Today, EGPAF Malawi implements evidence-based HIV prevention, care and treatment interventions in 177 health facilities in nine districts through EGPAF’s U.S. President’s Emergency Plan for AIDS Relief/U.S. Centers for Disease Control and Prevention (PEPFAR/CDC) – funded Achieving HIV Epidemic Control through Scaling Up Quality Testing, Care and Treatment in Malawi.

The Temporary Systems Engineer is an experienced, primarily field-based position with a focus on job site execution and process improvement. The position requires Server Administration knowledge, extensive experience performing similar work in a busy and demanding environment, strong communication, strong organizational skills, and a willingness to work overtime and in remote areas. The engineer will be responsible for executing tasks assigned by the Senior Power Hardware Engineer, maintaining a clean work environment, and interacting in a friendly manner with end users.

No two days are alike at EGPAF, but what can you expect in this role?

• Lead and oversee all installation, configuration, support, and troubleshooting of all data center and virtualized environment-related issues.
• Create and maintain comprehensive documentation of the data center design and architecture.
• Identify gaps and suggest improvements to ensure optimally performing services hosted in the data center.
• Follow up on all reported data center issues and ensure they are resolved in a timely manner.
• Effectively monitor all services in the data center to ensure high availability and minimize downtime.
• Schedule server and data center updates on all systems, ensuring optimal performance after updates.
• Report and follow up with service providers on third-party-related issues.
• Provide overall solutions to all server and data center infrastructure-related issues logged by the Service Desk.
• Plan maintenance of all IT infrastructure and ensure it is carried out according to established guidelines.
• Conduct daily reviews of fault/incident logs to identify recurring issues.
• Carry out user management and administration work on the MOH domain in accordance with approved access levels.
• Conduct security checks on the MOH server and data center infrastructure in conjunction with IT Security to ensure compliance.
• Manage and enforce Cybersecurity policies and practices to protect data and infrastructure from threats and vulnerabilities.
• Participate in project implementation as assigned.
• Ensure that operating systems and other software products are installed and configured according to IT best practice standards.

• Bachelor’s Degree or Advanced Diploma in computer science, information technology or related technical discipline or equivalent education and experience.
• 5+ years of experience with VMWare, KVM Virtualization solution and Veeam Backup and replication.
• 5+ years of experience with Datacentre Monitoring.
• 5+ years of experience with Server Virtualization.
• 5+ years of experience with services such as DNS, DHCP, SNMP, SMTP, FTP, HTTPS.

• Subject matter expert experience installing, maintaining, and configuring Virtual environment and Storage Systems.
• Working experience in a maintenance role in a similar environment and dealt with continuous maintenance and support.
• Experience in Datacentre Preventative Maintenance.
• Excellent problem-solving skills.
• Good communication skills.
• Knowledge of OpenStack and Proxmox will be an added advantage

As a global, multinational, and multicultural organization, EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee, please contact our hotline by phone (US: dial toll free 888-225-1429; all other countries: collect 770-776-5674), or online (www.reportlineweb.com/pedaids).

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