Various Vacancies

VACANCIES

GardaWorld is a global security service company with a mission of protecting and supporting its clients, securing their places by consistently delivering quality services and value while growing its business profitably. Gardaworld envision to maintain its place as a recognized global leader in providing comprehensive security and risk management services in high-risk and complex environments delivered at a world-class level by the best quality personnel in the industry.

In striving to provide quality services, Gardaworld Malawi seeks to engage the services of suitably qualified individuals for its sites in Nchalo (Chikwawa District), Dwangwa (Nkhotakota District) and one position at Head Office in Lilongwe.

1. Project Managers (2)

Job Summary

The security Project Manager is responsible for leading and developing a strong management and administration team capable of exercising effective operational and financial management and operational controls of the contract while fostering a positive working environment that ensures customer satisfaction. The position is tasked in taking a lead to deliver service excellence, attain project profitability, business development and growth, practice effective financial management and ensuing attainment of high compliance culture in the arear of health, safety and environment management in line with set delivery standards.

Duties and Responsibilities

Reporting to the Deputy Country Director, the Project Manager shall be responsible for carrying out the following activities:

• Carry out the day to day management of the contract office including managing client relations, new assignment/job start ups to ensure uninterrupted work flow and provision of services in line with expectations from both parties.
• In liaison with the Head of Finance, prepare and manage budget and targets for the entire project operational / administration staff and also planning on both a short-term and long-term basis, for future operational growth and expansion.
• Develop, review, monitor and manage budgets and capital expenditure while implementing effective financial controls. Take a leading role in ensuring profitability, maintaining the responsibility and control of all financial impacts to the contract.
• Develop and implement project/operations strategic Security Services Management ensuring ongoing compliance with all company-wide programs.
• Develop Business Continuity Programs by formulating, proposing, implementing and revising Project strategy and operations.
• Design and implement a comprehensive security service programme consistent with identified risks and agreed clients’ contractual terms.Maintain and implement Service delivery Standards to inform value for money and client(s) satisfaction.
• Responsible for the management and operational control of all Projects/Operations, Technical and associated tactical resources deployed / allocated within the project boundaries. Direct all operational aspects of the project including operations, customer service, technical services, sales functions and administration ensuring a smooth running of the contract.
• Manage the operating equipment in line with expectations, conducting inventory and study opportunities to reduce losses and damages, and ensure consistent and accurate inventories are taken in accordance with GardaWorld processes and procedures.
• Review contracts, collaterals, quality and service standards on regular basis and ensure compliance to set standards of services. Maintain and enforce all quality, service standards and procedures for project operations.
• Establish standards, conducts spot checks on internal controls and ensures compliance. Constantly reviews the current procedures and practices to ensure they are simple for staff and clients.
• Address customer and employee satisfaction issues promptly and adhere to high ethical standards, and comply with all regulations/applicable Malawian Laws.
• Manage client relations ensuring they are maintained within the standards, including regular contact with clients, proactive problem resolution, and oversight regarding daily client issues.
• Responsible for bringing out the best of contract staff by providing training, coaching, development and motivation, fostering a positive environment in which personnel are able to thrive. In collaboration with HR Department, facilitate employee learning and development by assessing capability, identifying gaps and designing training interventions to redress the. Expected to identify business, department and individual needs or gaps.
• Seek and seizes continuous business growth opportunities. Assess the market conditions and identify current and prospective sales opportunities and develop business growth forecasts, financial objectives and business plans to meet goals and metrics.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities and stay abreast of competition and provide reports on market movements and penetration via monthly performance reports.
• Network to improve the presence and reputation of the company in the region. Share knowledge with other branches and headquarter on effective practices, competitive intelligence, business opportunities and needs unique with the region.
• In collaboration with HR department, manage disciplinary issues in line with the provisions of the Malawian Labour Laws and company policy and ensure fairness and transparency, thus minimizing instances of litigation and other risks. Drive grievance resolution and ensure that all pertinent issues are addressed in a fair, confidential and transparent manner.

Qualifications, Experience and Other Attributes

• Bachelor’s degree in security management, project management, facilities management, general management, business administration or related filed.
• Minimum of ten (10) years security operational management experience.
• Good exposure to security operations and business financials.
• Experience in leading and managing diverse teams of professional staff as well as large contingent of blue collar workers.
• Excellent computer and communication skills.
• Strong leadership skills with hands on capability and great management style.
• Demonstrate a high degree of sensitivity and confidentiality when dealing with internal and external stakeholders.
• Business/Commercial acumen and a strategic thinker with ability to make sound business decisions.
• Ability to maintain confidentiality in all matters.
• Strong interpersonal skills.
• Ability to work on own initiative and good adaptation to rapidly changing environment.

 

2. Operations Managers (8)

The position is accountable to the Head of Security operations or if at Project site to the Project Manager.

Job Summary:

Principal role is to manage and coordinate Operations functions for a region or a project with focus on the management for all elements of the guard force operations and cash management services to ensure compliance with all contractual requirements and company procedures and to assume all operation functions and duties.

Key Responsibilities:

• Overall co-ordination of all operations.
• Overseeing and or conducting security surveys in both prospective and current client’s property and advising the Head of security Operations/Project Manager or client accordingly.
• Reconciling manpower with the actual jobs at the end of each month.
• Administering operation staff leave and relieving procedures.
• Ensuring that company security procedures are dispatched and adhered to in all assignments.
• Monitoring and controlling the usage of operations motor vehicles and motorcycles to ensure efficient and effective utilization.
• Support sales by proving leads and assist in tendering process and presentation.
• Plan and manage implementation of social cash transfer for banks and NGOs.
• Coordinate and supervise cash pay-outs across the country including cash logistics, service delivery, reconciliations, liquidation and invoicing.
• Ensure cost are optimized through allowance and OT claims management as well as monitoring fuel usage of cash vehicles.
• Maintaining discipline within the guard force in liaison with the Human Resource Offices of the region or project site.
• Procuring and controlling the entire operations equipment in line with the budget allocation in liaison with the stores and accounts departments.
• Identifying Operations staff training needs and advising the Head of security Operations, the Project Manager and the Head of Human Resource accordingly
• Look to increasing performance levels by identifying and demonstrating areas of physical and procedural high-risk weakness of clients.
• Reporting and rectification of all substandard observation in the first instance to the supervisors.
• Reinforce the training of the guard force to attain international standards.
• Keeping abreast of technological and other improvements which could contribute to the better security.
• Liaising with external agencies such as the Fire, Police, Hospital, and welfare authorities
• Generating assignment instructions for each post.
• Compliance – full conformity to policies, standards, regulations, and all other contractual and Company requirements.
• Any other duties assigned to you by management.

Competencies

• Strong leadership skills with hands-on capability and management style.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
• A forward planner with clear focus, well-organized, detail-oriented and able to multi-task
• Have a high sense of accuracy, attention for detail and with strong analytical ability.
• Business acumen, strategic thinker with ability to make sound decisions for the business.
• Have good numeracy, problem analysis and reporting skills.
• Strong computer and Microsoft Excel skills.
• High moral standing with impeccable integrity.
• Ability to grow, support and develop talent within the department.
• Fluency in English and local languages (speaking/reading/writing).
• Must have ability to take clear and decisive action especially during emergency situations.
• Must be competent in having passed a first aid course for beginners and firefighting course.
• Must have in depth understanding of the application of rules of engagement model, Use of Force continuum and Voluntary Principles of Security and Human Rights.

Qualifications & Experience

• Advanced Diploma or Bachelor’s degree in security management, Project Management, Facilities Management, general management or business administration or related field.
• Minimum three (5) years managing large local guard force contingent.
• Good exposure to security operations and business financials.
• Experience in leading both to administration staffs and the unionised guard force.
• Experience of working in labour intensive and unionised environments.
• Tech savvy with good IT skills.
• Conversant with Malawian criminal and labour laws.
• Trained as a minimum to have/show proficiency/knowledge in self-defence, report writing, occupational safety, threat evaluation, emergency and bomb threat response, protection of information, responding to emergencies, fire prevention and protection, conducting risk assessments and legal aspects of providing security services, and radio/telephone communications.
• Must have ability to comprehend orders, follow instructions and directives quickly, communicate effectively, and be reliable, firm, courteous and tactful.

3. Human Resource Officers (2)

Reports to: Head of HR, Malawi

Job summary

The HR Officer-Malawi will work closely with the Head of HR, Malawi to ensure the implementation of Human Resource policies, procedures, and regulations which are aligned to Strategic and Business goals considering application of relevant laws and company policy. The incumbent will contribute towards the implementation of performance standards enabling our staff to contribute their best. They will also handle various matters including drafting and reviewing contracts, implementation of salaries and benefits, enforcing the HR policies and Code of conduct and generally supporting the Malawi business operations.

Key Responsibilities:

• Lead in the on-boarding and induction of new staff including training on HR policies, disciplinary code and code of ethics.
• Promote employer-employee engagement by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance and strive to resolve internal conflict both formally and informally through appropriate conflict management and mediation techniques.

• Support in the development and facilitate the administration of HR policies and procedures; create awareness to ensure compliance throughout the company; Analyse staff data and provide recommendations for improvement of organization’s HR policies and practices.
• Keep updated with changes to employment and labour relation laws and regulations and make recommendations to management on the adoption of best practice.
• Analyse, advise and facilitate the end-to-end disciplinary management process including but not limited to grievance handling, dispute resolution, investigations, and disciplinary action for legal and policy compliance and internal alignment on corrective actions.
• Participate in negotiations and consultation with the staff representative (s) on behalf of the Company with a view to achieving positive outcomes to proposals which meet the Company’s business goals.
• Interpret and administer labour agreements entered by the Company.
• Maintain harmonious industrial relations with the various bodies the Company interacts within the performance of its business. This includes the relevant line ministries and employer associations.

• Monitoring and/or advising on changes to legislation and regulations that affect the organisation’s statutory obligations.
• Participate in reviewing employee related litigation and dispute resolution cases in the Malawi business.
• Drafting and review of employment and consultancy contracts.
• Participate in the administration of the Company benefits programs including retirement schemes, insurance benefits, wellness programs, workers compensation processes, leave management and payroll processing.
• ensure compensation and benefits practices are current and in line with statutes & companies’ regulations.
• Provide all such other administrative and other duties as directed by the Head of HR, Malawi.

Competencies

• Excellent research, analysis and presentation skills
• Excellent organizational, problem-solving, project management skills
• Excellent written & verbal communication skills
• Good understanding of HR legal frameworks
• Competent, prompt, diligent and ability to work under pressure and deliver within set deadlines
• Demonstrated ability to handle confidential information in a sensitive and tactful manner
• Demonstrated willingness to engage in professional development activities in order to develop and improve new and current skills and to adapt to evolving needs of the organization
• Excellent team working ability to ensure smooth operation in the HR department as a whole

Qualifications & Experience

• Bachelor’s degree in either Human Resources, Economics or Laws from a recognized university.
• Higher Diploma in Human Resources Management. Level 3 and above
• Higher National Diploma in Human Resources Management; member of IPMM or IHRM Malawi
• At least seven (7) years’ hands-on experience in a busy HR environment.
• Working knowledge in application of labour/ employment laws, employment relations law, employee manuals and handbooks
• Ability to work with numbers, analytical, able to develop scenarios’, with sound business and financial acumen.
• Experience of working in labour intensive environments
• Practical knowledge in Human Resources Management Information systems like NAVISION, SAP or others.
• Good experience in personnel records keeping and management, Group Life cover management, workers compensation processes, disciplinary process handling, leave management and payroll processing support services

 

4. Technicians (3)

Reporting to the Technical Manager or Technical Supervisors depending on location

Job summary

The Technician will be responsible for the physical installation and maintenance of security systems as assigned in line with SOPs.

Key responsibilities

The incumbent is responsible for installation and maintenance duties that include but are not limited to:

• Domestic and Industrial electronic security systems installation
• Installation of intruder alarm systems
• Repair/Maintenance of electronic security systems
• Fault diagnosis and maintenance of various components of electronic security systems
• Installation of electric fences and any other technological /electronical components
• Installation of CCTV cameras
• Installation of fire alarms
• Installation of access control units
• Installation of panic button along with related repair and maintenance
• You will be responsible of taking care of for all the technical material you are to request for a particular assignment until the work is done. You will have to pay for any loss/misplacement of technical materials in your hands.

Competencies

• Has practical experience with security system installations.
• Writes and speaks clearly, succinctly and correctly.
• Basic knowledge of MS Word, Excel, MS Project.
• Works in an ethical manner, is systematic, methodical and orderly.
• Ability to work and interact within teams.
• Appreciates the need to work beyond the call of duty if necessary.

Education and Experience

• Educational background in Electronics/Electrical Engineering, Telecommunications – Diploma – Higher Diploma
• Minimum of 1 – 2 years’ experience as an installations technician in a busy environment include demonstrable experience in security system installation, configuration and testing.

 

5. Accountant (1) Lilongwe)

Reporting to the Financial Controller tenable at Lilongwe (Head Office)

Job summary:

Updating suppliers accounts by posting invoices, reconciling the suppliers accounts with their statements, processing payment requests for the suppliers and following up issues arising from suppliers. Ensuring that the AP list is fully supported and reconciling with general ledger. Ensuring adherence to terms of payments set for suppliers.

Key Responsibilities:

Invoices posting and updating supplier’s accounts

• Receipting of invoices from suppliers.
• Matching invoices to LPOs and GRNs.
• Posting invoices to supplier’s accounts.
• Reconciling supplier accounts balances with suppliers’ statements.

Suppliers payments requisition

• Preparing of payment requisition vouchers for suppliers who are due for payment – ensuring that vouchers are properly supported i.e. IR, LPO, Tax Invoice, ETR and signed to the mandate.
• Work hand in hand with Procurement department in ensuring that suppliers follow GW supplier payment processes and procedures.
• Preparing Intercompany related payments request, ensuring full support and tax requirements.
• Preparing foreign suppliers payment request, ensuring full support for the payments.
• Proper filing of all payment vouchers after posting monthly.

Statutory requirements

• Ensuring supplier payments request adhere to statutory requirement – availability of ETR, deduction of WHT, invoice with VAT registration number etc
• Ensuring that foreign supplier payments meet the required statutory minimum before they are paid.
• Submission of compliance documents to the authority (Bank/MRA etc) on request.

Other and Utilities Payment and Management

• Ensuring that all company related utilities are paid before the disconnection dates, these will include Water, electricity, telephone bills, SMS module bills, MV tracker data bills, Data bundles, Office internet connection bills.
• Maintain a monthly schedule of utilities paid by type and payment details.
• Ensure that all utilities costs are captured in the month.
• Ensuring that all medical subscriptions (MASM etc) are paid before the set datelines.

Final/Terminal dues management

• Writing and posting of approved terminal dues cheques and handing them over to signatories.
• Recording all the final dues cheques processed, posted and signed.
• Handing over the terminal dues files and cheque to the HR department.

Suppliers documents

• Keeping suppliers’ documents in well-marked files showing their status of processing in the system (received invoices, posted invoices, paid invoices).
• Zero loss/ misplacement of supplier’s documents.

Other Duties

• Acting position in absence of other staff in the Finance department as directed by the Financial Controller.
• Other duties in Finance department as directed by the Financial Controller.

Competencies

• Ability to keep up to date with new accounting rules and regulations.
• Process and adapt when new ideas or technology causes change.
• Good communication skills to both internal and external staff/people.
• Establishing and maintaining positive relationships and credibility with other team members inside and outside the Company.
• Decision making skills.
• Working with minimal supervision.

Qualification and Experience

• Degree in accounting, finance, or commerce.
• Professional accounting certification – ACCA, ICAM.
• Computer literate.
• Technical skills in bookkeeping/cash book management.
• At least 3 years’ working experience in a busy environment.

6. Health Safety and Environmental Managers (2)

Reporting to Quality, Health, Safety, Environment and Compliance Manager

Job Summary

The Malawi HSE Manager will be responsible for ensuring compliance to the client and GardaWorld internal HSE requirements

Key Responsibilities

The incumbent is responsible for critical HSE duties across the GW Malawi Operation, and which include but are not limited to:

• Ensure that you are aware of and complete all the necessary requirements of the GardaWorld Business Management System that are assigned to your department and role, ensuring that records are maintained.
• Oversee and implement the requirements of the HSE Plan and associated Annexes at branch and Tier 1 level.
• Ensure fire risk assessments are conducted and reviewed annually for all GW offices, kennels and clients as applicable.
• Ensure that the First Aid needs assessment and environmental assessment is conducted for all GW offices, kennels and clients as applicable.
• Ensure that the necessary hazardous substances assessments are in place for hazardous substances used within the branch office and the individuals using them are trained appropriately.
• Ensure that waste transfer notes are recorded, and a waste register is maintained.
• Provide HSE support for technical installations as required.
• Provide HSE Training to Malawi Team as required.
• Support the HSEC Manager in the completion of the Operational Excellence Matrix for the head offices and key clients on a biannual basis.
• Ensure that hazard identification and risk assessment is carried out as per the GW Business Management System
• Ensure compliance to the expected welfare arrangements.
• Ensure HSE incidents are reported and investigated as they occur in line with the GardaWorld standards.
• Work to drive down regulatory and organisational standards rates, along with agreed environmental targets.
• Ensure environmental management issues are considered and are in line with the GardaWorld standards and requirements.
• Ensure that permits to work and permit to work log are in place for the region under your responsibility.
• Provide HSE Bid Support to CST as requested.
• Provide HSE support to key clients as identified by the Managing Director.
• Responsible for updating and maintaining the Malawi HSE Actions Register
• Provide support to the region via training / internal audits as requested by the regional Manager, Compliance & Assurance to align with the GardaWorld standards and expectations.
• Ensure that all necessary forms (records) are uploaded onto the SharePoint system within the correct folder structure.
• Any other job as assigned by management from time to time

Competencies

• Has practical experience with security system
• Writes and speaks clearly, succinctly, and correctly
• Knowledge of MS Word, Excel, MS PPt.
• Works in an ethical manner, is systematic, methodical, and orderly
• Ability to work and interact within teams
• Appreciates the need to work beyond the call of duty if necessary
• Ability to work under pressure

Qualifications & Experience

• HSE Qualifications – Diploma, Bachelor or MSc from recognised university or boards
• ISO related qualifications / working experience beneficial such as ISO 9001, ISO 45001 and ISO 14001
• Experience of working with large teams across national operations.
• Experience of leading a HSE function
• Experience/Understanding of risk management principles.
• Highly competent with IT and Microsoft office applications.
• Excellent organizational skills.
• An understanding of the defence and security sector.

 

7. Field Officers (26)

Job Summary

The position is accountable to the Assistant/Operations Manager and is responsible for assisting in managing and coordinating the overall operational management in the provision of security services to our clients with regard to staff deployments, allocation of resources, human resources management of the guard force, ensuring compliance with contractual requirements, company procedures/standards, client requirements and meeting customer expectations.

Duties and Responsibilities

Reporting to the Assistant/Operations Manager the Field Officer shall be responsible for carrying out the following activities:

• Overall co-ordination of all operations in the Zones under his jurisdiction.
• Overseeing and or conducting security surveys in both prospective and current client’s property and advising the Operations Manager or client accordingly.
• Reconciling manpower with the actual jobs at the end of each month.
• Administering operation staff leave and relieving procedures.
• Ensuring that company security procedures are dispatched and adhered to in all assignments.
• Monitoring and controlling the usage of operations motor vehicles/motorcycles to ensure their efficient and effective utilization.
• Maintaining discipline within the guard force in liaison with the Human Resource Offices.
• Procuring and controlling the entire operations equipment in line with the budget allocation in liaison with the supply chain, stores and accounts departments.
• Identifying operations staff training needs and advising the Operations Manager accordingly.
• Increasing performance levels by identifying and demonstrating areas of physical and procedural high-risk weakness of clients.
• Reporting and rectification of all substandard observations and practices in the first instance to the Operations Manager.
• Reinforcing training of the guard force to attain international standards.
• Keeping abreast of technological and other improvements which could contribute to the better security.
• Liaising with external agencies/stakeholder such as the Fire, Police, Hospital and welfare authorities
• Generating assignment instructions for each post.
• Any other duties assigned by management.

Qualifications, Experience and Other Attributes

• Certificate/Diploma in security management or in the related field
• Minimum of 3 years’ experience in security enforcement (police or military)
• Must be an effective communicator both in writing and orally.
• Ability and willingness to work during odd hours and under pressure.
• Must have served for at least 3 years in a reputable security firm in a similar capacity.
• Must be computer literate.

 

 

8. Investigators (2)

The position is accountable to the Project Manager and Quality, Health, Safety, Environment and Compliance Manager.

Job Summary

Responsible for assisting in managing and coordinating the overall operational management in the provision of security services to our clients with regard to investigations of incidents for forewarning and reaction to ensuring compliance with contractual requirements, company procedures/standards, client requirements and meeting customer expectations.

Duties and Responsibilities

• Ensuring Maintenance of healthy public relations with the client, local communities, authorities, and other contractors.
• Responsible for compiling and submitting on time all scheduled and emergent reports to the Project Manager on state of security on the estate/area including crime statistics in order to come up with proper crime mitigation and control measures.
• Providing assistance to Operations and Project Managers in carrying out investigations of threats whether overt or covert that are directed towards clients business interests.
• Conduct internal investigations by attending to tip off anonymous cases which need the input of the security team and submitting reports to relevant managers for appropriate action.
• Compiling and submitting daily incident report to Operations and Project Managers.
• Responsible for building a network of informants for intelligence gathering for pro -active crime management.
• Working with the local police in detecting and investigating criminal cases taking place on the project area.

Competencies

• Strong leadership skills with hands-on capability and management style.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, enthusiastic, results oriented with excellent interpersonal, communication and social skills.
• A forward planner with clear focus, well-organized, detail-oriented and able to multi-task
• Have a high sense of accuracy, attention for detail and with strong analytical ability.
• Knowledgeable about physical and security technological systems and deterrents and provide recommendations from a risk based approached.
• Great ability to comprehend orders, follow instructions & directives quickly, communicate effectively, and be reliable, dependable, firm, courteous and tactful.
• Ability to take clear and decisive action especially during emergency situations.
• Capable of handling telephone calls in professional manner after working hours, including unwanted calls such as bomb threats.
• Deep understanding of the application of Rules of engagement model, Use of Force continuum and the Voluntary Principles of Security and Human Rights.

Qualifications & Experience

• Must be competent in having passed a first aid course for beginners and firefighting course.
• Must have no prior criminal record.
• Minimum of 3 (three) years of progressive experience in conducting investigations and a Diploma in Policing or Criminology will be an added advantage.
• Familiar with Malawian criminal and labour laws.
• Trained as a minimum to have/show proficiency/knowledge in self-defence, report writing, occupational safety, threat evaluation, emergency and bomb threat response, protection of information, responding to emergencies, fire prevention and protection, conducting risk assessments and legal aspects of providing security services, and radio/telephone communications.
• Fluency in English and the local languages (speaking/reading/writing).
• Committed to full term of contract of employment.
• Have intermediate computer proficiency in Microsoft Outlook (incident reports), and Microsoft Word (report writing, Operational and basic statistical report compilation.

 

9. Community Liaison Officers (9)

Job summary:

Reporting to the Project Manager, the CLO is tasked for facilitating communication, collaboration, and information sharing between the GardaWorld and its partners and Communities. He/she will work closely with colleagues and partners to identify areas of potential collaboration and to develop strategies to achieve shared goals. He will also be responsible for building and maintaining strong relationships with partners and for providing support and guidance as needed. He is also responsible for employee vetting. 

Key responsibilities:

• Manage and support employee vetting process, selection and recruitment of staff and work closely with the Human Resource Office and Operations Manager
• Ensuring existence of harmonized relationship with communities surrounding the estate and participate in joint community and GardaWorld activities and attending meetings and events to represent the organization and connect with community members.
• Listening to community members’ concerns and feedback and communicating them to the appropriate department or individual within the organization.
• Developing and executing community outreach strategies to build strong relationships and promote the organization’s initiatives.
• Collaborating with other departments within the organization to ensure that community feedback and concerns are addressed appropriately.
• Responsible for thinking creatively and develop innovative strategies for community engagement.
• Facilitate communication between the organization and its partners, including conveying information, coordinating meetings, and ensuring that all parties have access to the information they need
• Collaborate with colleagues and partners to identify areas of potential collaboration and to develop strategies to achieve shared goals
• Build and maintain strong relationships with partners, including attending meetings, events, and conferences as needed
• Gather and analyze information from multiple sources to understand the needs and goals of the organization and its partners
• Provide support to partners, including answering questions, providing resources, and offering guidance
• Stay up-to-date on the latest developments in the field and on changes and trends that may affect the organization and its partners

Competencies:

• Planning, coordination, work monitoring and problem resolution skills.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• Results oriented with excellent negotiation, interpersonal, communication and social skills.
• Good decision-making skills with a sense of diplomacy, attention for detail and strong analytical ability.
• Have good problem analysis and reporting skills.
• High moral standing with impeccable integrity; and
• Ability to grow, support and develop talent within the department.

Qualification and Experience:

• Higher Diploma in Management studies or its equivalate,
• At least 8 years’ hands on experience in community liaison
• Aged between 35 years and 50 years.
• Knowledge and working experience with Malawi Labour law and criminal intelligence.

• strong, nuanced understanding of how communities work and what motivates individuals to become involved in their communities.
• skilled communicator who is comfortable with public speaking and capable of cultivating strong relationships

10. Tactical management ground supervision team (15)

Tactical managers to be based in project sites.

Job Summary

The position is accountable to the Operations Manager and is responsible for assisting in managing and coordinating the overall operational management in the provision of security services to our clients with regard to staff deployments, allocation of resources, human resources management of the guard force, ensuring compliance with contractual requirements, company procedures/standards, client requirements and meeting customer expectations.

Duties and Responsibilities

Reporting to the Operations Manager the Tactical Managers shall be responsible for carrying out the following activities:

• Overall co-ordination of all operations in the project.
• Overseeing and or conducting security surveys in both prospective and current client’s property and advising the Operations Manager or client accordingly.
• Reconciling manpower with the actual jobs at the end of each month.
• Administering operation staff leave and relieving procedures.
• Ensuring that company security procedures are dispatched and adhered to in all assignments.
• Monitoring and controlling the usage of operations motor vehicles/motorcycles to ensure their efficient and effective utilization.
• Maintaining discipline within the guard force in liaison with the Human Resource Offices.
• Procuring and controlling the entire operations equipment in line with the budget allocation in liaison with the supply chain, stores and accounts departments.
• Identifying operations staff training needs and advising the Operations Manager accordingly.
• Increasing performance levels by identifying and demonstrating areas of physical and procedural high-risk weakness of clients.
• Reporting and rectification of all substandard observations and practices in the first instance to the Operations Manager.
• Reinforcing training of the guard force to attain international standards.
• Keeping abreast of technological and other improvements which could contribute to the better security.
• Liaising with external agencies/stakeholder such as the Fire, Police, Hospital and welfare authorities
• Generating assignment instructions for each post.
• Any other duties assigned by management.

Qualifications, Experience and Other Attributes

• Diploma in security management or in the related field
• Minimum of 5 years’ experience in security enforcement (police or military)
• Must be an effective communicator both in writing and orally.
• Ability and willingness to work during odd hours and under pressure.
• Must have served for at least 3 years in a reputable security firm in a similar capacity.
• Must be computer literate.

 

11. Aviation Management team (25)

Job Summary

The position is accountable to the Operations Manager and Project Managers and is responsible for assisting in managing and coordinating the overall aviation or aerial operational management in the provision of security services to our clients with regard to drone supervision and monitoring, ensuring compliance with contractual requirements, company procedures/standards, client requirements and meeting customer expectations.

Duties and Responsibilities

• Co-ordination of aerial operations in the project.
• Overseeing and or conducting security surveys in both prospective and current client’s property and advising the Operations Manager or client accordingly.
• Reconciling manpower with the actual jobs at the end of each month.
• Administering drone operation staff leave and relieving procedures.
• Ensuring that company security procedures are dispatched and adhered to in all assignments.
• Monitoring and controlling the usage of operations drones to ensure their efficient and effective utilization.
• Maintaining discipline within the drone operations team in liaison with the Human Resource Offices.
• Identifying drone operations staff training needs and advising the Operations Manager accordingly.
• Increasing performance levels by identifying and demonstrating areas of physical and procedural high-risk weakness of clients.
• Reporting and rectification of all substandard observations and practices in the first instance to the Operations Manager.
• Keeping abreast of technological and other improvements which could contribute to the better security.
• Any other duties assigned by management.

Qualifications, Experience and Other Attributes

• Certificate or Diploma in security management or in the related field.
• Minimum of 3years’ experience in drone operations systems.
• Must be an effective communicator both in writing and orally.
• Ability and willingness to work during odd hours and under pressure.
• Must be computer literate.

12. Kernel Master

Reporting to Operations Manager

Job Summary

To ensure efficient execution of routine kennel procedures in terms of kennelling, feeding, cleaning and general hygiene, tracing dog movement within and between other regions, daily dog loading and offloading to and from assignments respectively, organising daily schedules for all kennel staff, monitoring of dog food stores including receipt and daily issues to kennels, overall supervision of all kennel staff in undertaking mentioned duties and other staff as may be assigned to carry out duties in the kennels from time to time. Submit routine reports on kennels as may be required.

Key Responsibilities:

KENNELING

• Ensure all dogs are well kennelled in serviceable kennels with routine maintenance procedures such as repairs, renovations, unclogging of drains and gutters, sweeping of roofs etc.
• Ensure kennels are sufficient for all dogs at any given time and keep a few extra for new dogs or dogs in transit from/to other regions.
• Routine maintenance to be done by kennel staff and craftsmen where needed under the dog master’s supervision.

FEEDING

• Follow up food order from the veterinary clinic and ensure receipt of ordered stocks in the stores, adhere strict distribution of the same during issue to kennel staff while maintaining all relevant records as required.
• Report low levels of food stock in good time to the procurement in good time to allow ordering from the suppliers.
• Supervise kennel staff during actual feeding and especially when supplements are given such as milk, calcium lactate, meat and / or vegetable oil to ensure compliance.
• Receive all left over food portions from kennel staff and the end of the day before loading commences.

CLEANLINESS AND GENERAL HYGIENE

• Supervise daily cleaning and disinfection procedures within and around the kennels to the expected standards.
•  Plan and carry out cleaning and disinfection strategies with the veterinarian from time to time to ensure strict hygiene and elimination of foul odours.
• Supervise and inspect daily routine drainage unclogging and disinfection to avoid overflow and foul odours.
• Ensure assigned staff cleans the vehicle dog carriers daily to recommended standards and this to be done as early in the day as possible to ensure the kennels are dry before dogs are loaded.
• Be in charge of all cleaning implements and agents such as detergent and disinfectants to issue the same to the kennel staff.
• Inspect cleaning implements such as brushes and poop scoopers from time to time to ensure they are serviceable.

TRACING DOG MOVEMENTS

• Record all dog movement activities within Racecourse kennels and between Racecourse and kennels of other regions. This includes receipts of imports from other countries acquired by the company or purchased locally. Departure to other regions should also be recorded as they occur.
• Always note in the daily occurrence book the status of each dog thus moved in terms of general health and relevant authority from the veterinary clinic.

DAILY DOG LOADING AND OFFLOADING

• Ensure all dogs assigned to clients are loaded into their respective carriers by the kennel staff starting 1600hrs daily. Countercheck all dogs to be loaded with the veterinary clinic and the operations office to avoid deploying sick dogs or dogs to wrong clients.
• Supervise loading to safeguard all dogs thus loaded from injury due to negligence or ignorance in the part of kennel staff involved.
• Supervise offloading of dogs as soon as they arrive back from assignments and as much as possible aim at offloading dogs within ten (10) minutes of arriving at the kennels.
• Any health or operation issues noted during loading or offloading including reports from the field should be communicated to the relevant office (veterinary clinic or operations) promptly for further attention.

ORGANISING WORK SCHEDULES

• The Kernel master in consultation with the administration will be in charge of organising all duty schedules for kennel staff including leave schedules and ensure the schedules are printed in good time and displayed prominently around the facility and copies also sent to the relevant administrative office.
• Any alterations to schedules should be done under consultation with the kennel staff, Kernel master and the administration.
• Arrange work schedules in the most efficient and cost effective way to ensure fairness and that the schedules help staff achieve company objectives.

ROUTINE ECTOPARASITE CONTROL

• In consultation with the veterinary clinic, the dog master will be in charge of the plunge dip and dipping agents used therein. This includes supervision of routine dipping 0f dogs and changing of used dip. The ratios must be submitted to Operations and Admin/ Assistant Ops Manager and Country Operations Manager
• The Kernel master will also be in charge of environmental spraying of kennels and surrounding to eradicate fleas, ticks and flies as directed by the veterinarian.

PROJECTS

• The Kernel master will oversee the initiation and completion of all projects involving kennel maintenance and renovations. These should be done within set guidelines and time frames and progress reports for the same must be submitted as needed. When needed, the Kernel master will raise quotations/proposals for projects aimed at improving the kennels and outside dog runs under the supervision of the management.

EQUIPMENT

• The Kernel master will be in charge of the entire dog handling equipment i.e. leashes, choke chains, and harnesses in liaison with canine operations and the store keeper. He/she will ensure serviceability of the same reporting any damage to the same.
• In conjunction with the canine operations he/she will ensure matching of all working dogs with complete sets of equipment on deployment.Routine cleaning and disinfection of harnesses and leashes will be done under the Kernel master’s supervision.

MISCELLANEOUS

• The Kernel master will supervise all staff involved with gardening, litter management and repairs.
• The Kernel master will enhance discipline of the kennel staff working at the canine centre in terms of duty hours, handing and taking over of duties, personal dress code and cleanliness and adherence to the company’s code of conduct.
• The Kernel master will submit weekly and monthly reports on kennels at racecourse and coordinate the preparation and submission of the same from other kennels as may be required by management.

Qualification, Experience Competencies

• Hands on experience in industrial and commercial security operations of not less than 5years.
• Certificate or Diploma in relevant field
• 30 years and above but not more than 45 years.
• Mature and responsible person.
• Ability to work under pressure and with Dogs.
• Fluency in spoken and written local and English language

13. Fleet Manager (7)

Tenable at the Project offices and reporting to the Quality, Health, Safety Environmental and Compliance Manager.

Job Summary

The Fleet Manager is responsible for the overall management of GardaWorld Project vehicles. This includes budgeting, Capex control, maintenance and deployment schedules and strategy formulation within senior management. The Fleet manager is to provide the Compliance Manager, Head of Security Operations and the Head of Finance with reports supporting key strategies concerning the operating costs and outlay of the entire fleet in the project.

Key responsibilities

• Develop and manage the fleet budget (both expense and capital) by providing input relative to policy, costs, and established metrics; develop and monitor budgetary and Capex controls for fleet management.
• Work within the senior management team to develop Fleet strategy including technology & innovation, fleet purchase decisions, and fleet structure.
• Manage all aspects of the vehicle repair and vehicle workshop activities, ensuring adequate availability to the required standards.
• Direct the establishment and implementation of all fleet maintenance matters, ensuring effective and timely maintenance, servicing, and repair of vehicles to minimize downtime.
• Run and operate the Fleet P&L to align with the intended profitability of the company.
• Analyse maintenance costs and provide recommendations on fleet utilization and replacement.
• Develop, implement, and enforce fleet management policies and procedures, including vehicle assignment, personal use, replacement policy, accident reporting process, and other procedures.
• Manage the fleet management systems and databases to maintain accurate fleet asset registration and documentation.
• Audit the fleet control and maintenance databases for accuracy, integrity, security, and reliability.
• Perform on-site inspections for fleet equipment activities, ensuring such is acquired, serviced, and disposed of in a time-efficient and cost-effective manner.
• Develop and implement long-range vehicle replacement plans ensuring the fleet maintains the highest assets residual value.
• Act as the technical lead for all fleet-related matters and advise senior management on the acquisition and disposal of vehicles.
• Manage fleet management department’s staff capacity and skill levels to meet current and planned outputs.
• Implement and monitor performance management programs and support staff through training, mentorship, and coaching.
• Ensure cost-efficient fleet maintenance through direct liaison with service providers, suppliers, internal fitter activities, and container workshops.
• Provide key support to the National Control Centre and the Mobile Response Teams ensuring vehicle serviceability and availability in line with operational requirements.
• Maintain adherence and compliance to the relevant legislative requirements and Company procedures and standards (including Health and Safety, personnel, finance, and Transport).
• Support with accident/incident investigations through technical knowledge.
• Contribute toward ongoing cost control, actively seeking to improve efficiency and reduce fleet-related costs.

Competences

• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Conversant with Malawi Road Traffic Laws and Regulations.
• Excellent interpersonal skills.
• Decision making skills.
• Management skills.
• Ability to Multitask.
• Commercially apt in the fleet management field.

Qualifications and Experience

• Degree in Automotive Engineering or Mechanical engineering or related field.
• At least 7years in a busy set up operating a large fleet of vehicles.
• Valid driver’s license.
• Good knowledge of Road Traffic Laws and regulations.
• Proven hands-on workshop operations to lead from the front.

 

14. Mechanic (4)

Tenable at the Head Office in Lilongwe and reporting to the Health Safety Environmental and Compliance Manager.

Job Summary

The Fleet Manager is to be fully trained in all aspects of Fleet Management and is responsible for the overall management of GardaWorld vehicles. This includes budgeting, Capex control, maintenance and deployment schedules and strategy formulation within senior management. The Fleet manager is to provide the Deputy Country Director, Head of Security Operations and the Head of Finance with reports supporting key strategies concerning the operating costs and outlay of the entire fleet in Malawi.

Key responsibilities

• Develop and manage the fleet budget (both expense and capital) by providing input relative to policy, costs, and established metrics; develop and monitor budgetary and Capex controls for fleet management.
• Work within the senior management team to develop Fleet strategy including technology & innovation, fleet purchase decisions, and fleet structure.
• Manage all aspects of the vehicle repair and vehicle workshop activities, ensuring adequate availability to the required standards.
• Direct the establishment and implementation of all fleet maintenance matters, ensuring effective and timely maintenance, servicing, and repair of GardaWorld vehicles to minimize downtime.
• Run and operate the Fleet P&L to align with the intended profitability of the company.
• Analyse maintenance costs and provide recommendations on fleet utilization and replacement.
• Develop, implement, and enforce fleet management policies and procedures, including vehicle assignment, personal use, replacement policy, accident reporting process, and other procedures.
• Manage the fleet management systems and databases to maintain accurate fleet asset registration and documentation.
• Audit the fleet control and maintenance databases for accuracy, integrity, security, and reliability.
• Perform on-site inspections for fleet equipment activities, ensuring such is acquired, serviced, and disposed of in a time-efficient and cost-effective manner.
• Develop and implement long-range vehicle replacement plans ensuring the fleet maintains the highest assets residual value.
• Act as the technical lead for all fleet-related matters and advise senior management on the acquisition and disposal of vehicles.
• Manage fleet management department’s staff capacity and skill levels to meet current and planned outputs.
• Implement and monitor performance management programs and support staff through training, mentorship, and coaching.
• Ensure cost-efficient fleet maintenance through direct liaison with service providers, suppliers, internal fitter activities, and container workshops.
• Provide key support to the National Control Centre and the Mobile Response Teams ensuring vehicle serviceability and availability in line with operational requirements.
• Maintain adherence and compliance to the relevant legislative requirements and Company procedures and standards (including Health and Safety, personnel, finance, and Transport).
• Support with accident/incident investigations through technical knowledge.
• Contribute toward ongoing cost control, actively seeking to improve efficiency and reduce fleet-related costs.

Competences

• Strong leadership and people management skills.
• Excellent written and verbal communication skills.
• Conversant with Malawi Road Traffic Laws and Regulations.
• Excellent interpersonal skills.
• Decision making skills.
• Management skills.
• Ability to Multitask.
• Commercially apt in the fleet management field.

Qualifications and Experience

• Degree in Automotive Engineering or Mechanical engineering.
• At least 5years in a busy set up operating a large fleet of vehicles.
• Valid driver’s license.
• Good knowledge of Road Traffic Laws and regulations.
• Proven hands on workshop operations to lead from the front.

 

15. Canine Master

Reporting to the Kernel Master

Job summary

The Canine Master is responsible for effective and timely delivery of his overall task to the Kernel Master, and Operations Manager.

Key responsibilities

• Conduct risk assessment for dog assignments.
• Inspect dog vehicles and trailer before dog deployment.
• Attend to dog /handlers during incidents.
• Attend to handlers issues and report to Kernel Master.
• Manage disciplinary action to handlers with Kernel Master or HR Dept.
• Ensure all SOPS are displayed on all dog assignments.
• Responsible for the dogs healthy, safety and performance.
• Attending to Dog kennels meetings as per schedule which will be shared to you by Kernel Master or at a short time notice when there is emergency.
• Ensure dog kennel environment is favourable and takes through the potential handlers’ orientation.
• Ensure kennels are well maintained and cleaned before dog deployment.
• Responsible for Dog’s equipment safe keeping.
• You will also be required to be in GardaWorld uniforms at all times while on duty
• Any other duties assigned by Management 

Qualification, Experience and Competencies

• Hands on experience in industrial and commercial security operations of not less than 5years.
• Certificate or Diploma in relevant field
• 30 years and above but not more than 45 years.
• Mature and responsible person.
• Ability to work under pressure and with Dogs.
• Fluency in spoken and written local and English language

16. Canine handler (81)

Reporting to Canine Master

Job Summary

The Overall purpose of the job is to provide security to the organization’s clients as per contractual obligations

Key Responsibilities

• Ensuring that good taking/handing over duty procedures are strictly adhered to.
• Handle Dogs professionally as trained
• Responsible for all equipment issued
• To abide by company rules and regulations
• Protection of personal and Client’s life.
• Notifying a client and or supervisor of any unusual occurrences as soon as noted.
• To project a positive image of the company
• To monitor the Dogs health and report any un usual observations made promptly
• Remaining in full company uniform at all times while on duty.
• Adhere to all rules and regulations as laid down by the management
• Responsible for feeding Dogs.
• To maintain kennel cleanliness.
• Responsible for Dog grooming.
• Assisting in Dog training
• Responsible walk dogs as per schedule

Qualifications & Experience

• Dog handling experience
• Guard Basic training Course
• Must be physically and mentally fit and ready to work under pressure

 

17. Supervisor

Reporting to Assistant/Operations Manager

Job summary

The Supervisor is tasked with the day-to-day supervision of the Security supervisors for specific zones by ensuring that they supervise security officers and that Standard Operating Procedures (SOPs) are adhered to. The position is also tasked with client liaison, ensures that operational staff have a good rapport with the client and a controlled relationship with the public around the zone.

Key responsibilities

• Posting of guards in their assignments at the right time.
• Informing clients of any changes regarding guard allocation at the assignment.
• Handling clients and guards complaints courteously and promptly.
• Making follow-ups in supervisor’s roles every time while on duty/on the site
• Instilling discipline in the guards and Supervisors.
• Ensuring that supervisors and guards report for and check out of duty at the right time.
• Ensuring that bookings and cancellation of contracts are done on time and temporary works orders are signed prior to providing a guard service.
• Investigating any suspicious occurrence in the area of responsibility.
• Assisting in debt collection when called upon.
• Supervise and control staff assignment; ensure cost effective scheduling working in conjunction with the Staffing Officer in the coordination and deployment of uniformed staff in the field.
• Make regular visits the assigned posts with the purpose of confirming personal presence during daily operations including shift briefings; to ensure personnel are punctual, executing job duties as required by job description, and ensuring grooming standards, and uniform policies are adhered to during the shift.
• Conduct checks and confirm that operations staff are performing on post as required and in an environment that will not most likely to hinder their performance.
• Collect information on the administrative concerns that need to be addressed for the operations staff, solve any conflict and irregularities, and escalate issues for appropriate action.
• Report absences and address station attendance/performance deficiencies and administer corrective measures in accordance with Human Resources policies.
• Report any variances in your patrols and any vehicle defects to Control Room.
• Have proper rosters and ensure that all exceptions are being captured without favouritism.

Competences

• Good leadership and people management skills and the ability to work as a team leader in a diverse environment.
• Good organizational, supervisory, and administrative skills with an ability to prioritize and coordinate a multitude of tasks.
• Demonstrate a high degree of sensitivity, confidentiality when dealing with internal and external customers.
• A go-getter, enthusiastic, results oriented with excellent communication and presentation skills.
• Have a high sense of accuracy, attention for detail and with good analytical ability.
• Have good problem analysis and reporting skills.
• High moral standing with impeccable integrity; and
• Ability to grow, support and develop talent within the unit.

Qualifications and Experience

• Malawi School Certificate of Education and a Diploma in a management field.
• GardaWorld Basic Security Officers, Supervisors Course, and technical Certificates in security operations.
• Five (5) years of relevant field experience.
• Experience in administration of Security operations, investigations, report writing and personnel management.
• Demonstrable experience and knowledge in risk assessment and reporting.
• Basic working knowledge of computers; and
• Valid riders and driver’s licence.

18. Drivers (70)

Reporting to Fleet Manager/Coordinator/Operations Manager

Job Summary

Driving and ensure proper care of the Company or client’s motor vehicles

Key Responsibilities

• To ensure that the vehicle movement log book is properly and accurately logged and any irregularity is reported immediately.
• Ensure the vehicle is always clean and tidy and in a good working condition.
• Maximum cooperation with the Transport team leader and Fleet Manager.
• Ensure that no unauthorized persons is to board the Company’s vehicle.
• Ensuring immediate responses to control room instructions.
• Responsible for driving within the required speed limit regulations and road signals and signs.
• Remain sober, smart and courteous at all times during working shift.
• Ensure that all accidents are reported immediately to control room and to shift leaders.
• Ensure attendance to different trainings including Security Training, health and safety training etc.
• Perform any other duties as directed by management from time to time.

Competencies

• Conversant with Malawian Traffic Laws
• Excellent interpersonal skills
• Ability to Multitask
• Accountable
• Honesty
• Commercially apt in the fleet field
• Motor vehicle workshop operations knowledge.

Qualifications & Experience

• Valid motor vehicle driving licence
• Valid Professional Drivers Permit
• At least 5years driving of Company vehicles in the busy environment
• Good knowledge of the road traffic laws and regulations
• Proven hands on motor vehicle workshop operations knowledge.

19. Crew Commanders (68)

Reporting to Field Officer

Job Summary

Overall purpose of the job is to lead rapid response crew members to provide security to clients

Key Responsibilities

• Ensuring all alarms and any other distress calls are responded in time, making sure the vehicle depart immediately after receiving calls and giving Control Room response team position every minute until arrival at the scene.
• Responsible for Keeping the crews and the driver alert at all times.
• Ensuring mastering the geographical location of all alarm clients and directing crews to the right client should a need arise.
• Ensuring that the driver and crews are always remaining clean, neat and tidy and in complete company uniform while on duty.
• Writing reports on all responses to alarm activations, relaying the same to the control room promptly and accurately.
• Ensuring that response vehicle is always maintained in a good condition and reporting any defects on the vehicle in time to the Supervisors.
• Ensuring that the response crew and driver adhere to the company’s standing order on rapid response.
• Reporting to the Senior Controller on all matters.
• Always ensure that all Crew Members and Drivers are putting on correct Personal Protective Equipment’s before embarking into MRT vehicles or taking any assigned task.
• Ensuring accountability for PPEs, vehicle tool kit, body cameras, torches, PR 24s, fuel usage or any other group infractions.
• Ensure all activities are carried out professionally and ensure tactical avoidance of occupational injuries on Crew Members during arrests including third parties.
• Ensuring that all his subordinates understand the GardaWorld Policies e.g. Rules of use of Force, Whistle blowing, Complaint and Grievance Procedures, Human Rights, Sexual Exploitation and Abuse.

Any other duties as assigned by management from time to time.

Competencies

• Highly organized, hardworking and working under minimal supervision.
• Must be well conversant in English Language

Qualifications & Experience

• Highly organized, hardworking and able to work with minimal supervision.
• Must be conversant in English Language.
• Having Secondary school education.

20. Mobile Response Team (MRT) Crew Members (184)

Reporting to Crew Commander, Response Services

Job Purpose

The position is to ensure safety and security of our clients, visitors and assets in a professional and courteous manner. The job offers an opportunity to enjoy regular and diverse interactions with the public, while also being expected to maintain the highest degree of professionalism and customer service.

Key responsibilities

• Responding to alarms, emergency responses, distress calls as directed by the Control Room.
• Conducting preventive surveillance rounds according to established procedures.
• Access control, security escorts, service call response and report writing.
• Assist in the event of an emergency, first aid or any other intervention.
• Detect, challenge and displace unwanted people.
• Evacuate buildings/facilities in case of emergency.
• Obeying and executing operational commands and instruction from Crew Commanders and superior officers.
• Performing and/or practising drills to sharpen response and reaction skills.
• Operating two-way radio communication.
• Providing statements and reports when required.
• Carrying out detention and removal of suspects and referring them to the police.
• Observe GardaWorld Use of Force Policy.

Competencies

• Must be physical fit
• Attention to detail
• Must be of integrity and sober habits
• Must be a team player
• Mature, energetic and able to work with others without challenges
• Able to communicate effectively and clearly both in writing and spoken English
• Occupational First aid skills and training
• Fire-fighting skills

Qualification and Experience

• At least 2 years of progressive work experience in a similar work setting
• Knowledge of communication using all two-way radio codes
• Must have undergone basic guard security training
• No criminal record

21. Security Radio Controllers

The positions are tenable in Lilongwe and reporting to the Control room supervisor, the Control room operators who are uniformed officers shall have the following duties and responsibilities:

• Ensuring that company vehicles are always stationed at their normal base and authorised routes.
• Obtaining attendance of crews, drivers, riders and other required staff members 30 minutes after shift commencement and inform the operations leadership through email and designated channels.
• Ensuring that the mobile response vehicles are manned according to the company standards during the day and night.
• Reporting any issues regarding vehicle defects to the Fleet, Operations and Administration Management.
• Reporting any issues regarding drivers and vehicle services or maintenance and ensure that vehicle movement sheets are collected by the field officer and submitted to the Fleet Controller.
• Ensuring adherence to radio procedures and ensure that the crews are adhering the same and report any breach of this procedure.
• Ensure that vehicles are refueled during off peak hours and obtain the fuel read out as per each vehicle at the start of your shift.
• Ensure that the vehicle movement logbook is properly and accurately logged and any irregularity to be reported at once.
• Ensuring that the vehicles are monitored through GPS tracking system and report immediately any unauthorized movement to the Managers.
• Ensure acknowledgement of every alarm and dispatch the response vehicle within the agreed time of 5 minutes and any delay must be reported to the Managers with reasons.
• Ensure that vehicles are not making any illegal trips/movement and report any illegal trips to the Managers and ensure that no vehicle leave their base without any authority from the control room.
• Monitoring GEPS and ensure communicating with Field Officers/respective area managers for any fail to patrol signals and any guards’ negligence and prepare GEPS report at the end of tour of duty. Preparing incident report before the end of tour of duty to the Managers.
• Ensuring that clients are immediately informed for every burglary alarm incident including Managers.
• Ensure that night managers are informed of any incident during the night and any sick/injured guards are taken to local hospital.
• Ensuring prompt reporting any accidents involving company vehicles or staff to the Manager and reporting any defective alarm to the technical manager and record it in the defaults book for rectification.
• Responsible for answering telephone and wireless messages on time and treat everyone with respect and courtesy.
• Ensure that the dogs are deployed on time and collected on time and that the dog deployment book is submitted to the Managers.
• Performing any other duties as directed by Management from time to time.

Qualification, experience, and attributes:

• Highly organized, hardworking and able to work with minimal supervision.
• Good Computer skills.
• Must be conversant in English Language.
• Any Diploma or certificate from recognisable College/ University

22. Front Desk Officers (8)

Reporting to Front Desk Officer

Job summary

Front Desk Officer oversees the manpower resources for all services and monitor all manpower to ensure their availability for duty at client sites or availability for standby positions and the status of reserves.

Key responsibilities.

• Ensure all compliance documents such as site files, post assessments, risk assessments, post orders, and training records are up to date.
• Ensure timely renewals and adherence to regulatory requirements.
• Foster strong relationships with clients within the designated area.
• Act as a point of contact for service-related matters, addressing any client concerns or requests promptly and effectively.
• Collaborate with the sales team to identify opportunities for upselling or expanding services.
• Respond to and helping coordinate security-related incidents.
• Assist data capture in incident investigations and help provide detailed incident reports.
• Maintain accurate records of site visits, control room performance, incidents, and client interactions.
• Assist in generating requested reports on service delivery metrics, compliance status, and other relevant information requested by management.
• Monitor the day-to-day operations within the designated area, ensuring adherence to company policies, procedures, and industry standards.
• Monitor the performance of security personnel, ensuring customer service excellence and taking corrective actions as needed.
• Monitor area operations ensuring that field operations are carried out professionally and in accordance with the policy.
• Monitor resource allocation, including personnel, equipment, and technology to meet operational demands.
• Collaborate with the emergency response team and local authorities to develop and implement emergency response plans.
• Assist in providing clear communication to security personnel on situational awareness of the incidents.
• Data capture to assist time and attendance data for Timesheets and HR.

Competences

• Good oral and written communication skills
• Effective communication and interpersonal abilities
• Enthusiastic, results-oriented with strong communication.
• Commitment to results, customer-focused, and goal-driven.
• Ability to work and interact with internal and external stakeholders at all levels.
• High moral standing with impeccable integrity.
• Experience in data collection and analysis.
• Tech-savvy with basic knowledge of MS Word, Excel, and MS Project.
• Experience in coordinating tasks to deliver high-quality outcomes on demanding timescales.
• Basic knowledge of security industry regulations, procedures, and best practices.
• Demonstrate a high degree of sensitivity and confidentiality when dealing with internal and external customers.
• Ability to maintain accurate records and ensure confidentiality, security, and compliance with company policies and legal requirements.

Qualifications and Experience

• Malawi School Certificate of Education or its equivalent
• Qualification in commercial security
• Minimum three (3) years of security service experience in operations, staffing, finance, customer service, or human resource.
• Proven experience in time and attendance administration or a similar role, preferably in the security or related industry.
• Proven experience in security operations or a similar role.
• Experience at working at capturing data (client calls, service monitoring or directing staff) in a fast-paced and demanding environment.
• Knowledge of time and attendance systems and software.
• Proficiency in ICT, including Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of security industry regulations, procedures, and best practices.
• Computer literate and training in VHF Radio operation and Voice Procedure.

23. Fire Engine Crew (6)

Reporting to Crew Commander Fire Response Services.

Job Purpose

The position is to ensure safety and security of our clients, visitors and assets in a professional and courteous manner.

Key responsibilities

• Responding to fire alarms and fire emergency responses, fire distress calls as directed by the Control Room.
• Conducting preventive surveillance rounds according to established procedures.
• Access control, security escorts, service call response and report writing.
• Assist in the event of fire emergency, first aid or any other intervention.
• Assist in evacuation from buildings/facilities in case of fire emergency.
• Obeying and executing operational commands and instruction from Fire Crew Commanders and superior officers.
• Performing and/or practising drills to sharpen response and reaction skills.
• Operating Fire two-way radio communication.
• Observe GardaWorld Use of Force Policy

Competencies

• Must be physical fit
• Attention to detail
• Must be of integrity and sober habits
• Must be a team player
• Mature, energetic and able to work with others without challenges
• Able to communicate effectively and clearly both in writing and spoken English
• Occupational First aid skills and training
• Fire-fighting skills

Qualification and Experience

• At least 2 years of progressive work experience in a similar work setting
• Knowledge of communication using all two-way radio codes
• Must have undergone basic guard security training
• No criminal record

24. Quick Response Special Crew (66)

Reporting to Special Crew Commander Response

Job Purpose

The position is to ensure safety and security of our clients, visitors and assets in a professional and courteous manner.

Key responsibilities

• Responding to alarms, emergency responses, distress calls as directed by the Control Room.
• Conducting preventive surveillance rounds according to established procedures.
• Access control, security escorts, service call response and report writing.
• Assist in the event of an emergency, first aid or any other intervention.
• Detect, challenge and displace unwanted people.
• Evacuate buildings/facilities in case of emergency.
• Obeying and executing operational commands and instruction from Crew Commanders and superior officers.
• Performing and/or practising drills to sharpen response and reaction skills.
• Operating two-way radio communication.
• Providing statements and reports when required.
• Carrying out detention and removal of suspects and referring them to the police.
• Observe GardaWorld Use of Force Policy

Competencies

• Must be physical fit
• Attention to detail
• Must be of integrity and sober habits
• Must be a team player
• Mature, energetic and able to work with others without challenges
• Able to communicate effectively and clearly both in writing and spoken English
• Occupational First aid skills and training
• Fire-fighting skills

Qualification and Experience

• A minimum of Junior Certificate
• At least 2 years of progressive work experience in a similar work setting
• Knowledge of communication using all two-way radio codes
• Must have undergone basic guard security training
• No criminal record

25. Security Officers/Guards (1645)

Reporting to Security Supervisor. The overall duty of a Security Guard is to protect Client’s property, company’s property, employees and visitors.

Duties and responsibilities

• Patrolling and monitoring activities on the deployment premises regularly to discourage criminals and ensure the environment is safe and secure as per Post SOPs.
• Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over.
• Controlling the entrance and departure of employees, visitors and vehicles according to protocols.
• Monitoring surveillance cameras to watch out for any disruptions or unlawful activities if supplied by the same.
• Providing detailed reports on daily activities and any incidents that may have occurred to supervisors.
• Testing security systems like alarms if needed.
• Responsible for using provided communication devices such as two-way radios in a clear and concise manner.

Competencies

• Able to read and write
• Understanding English and able to communicate in local language

Qualifications/Experience

• Minimum age: 18 years – Maximum 55 years.
• Height:Men/Ladies – 150cm and above
• Literacy level: Minimum of ability to read, write and communicate in local language and understand English.
• Be physically fit.
• Have Good eyesight.
• No criminal record.
• Academic qualification of a Junior Certificate of Education and any higher qualification added advantage.
• Prior, similar and proven experience is an added advantage.

Gardaworld is an equal opportunity employer. Qualified women and people with disabilities are encouraged to apply.

All Interested candidates who meet the set minimum qualifications and experience should submit their application letters supported by detailed curriculum vitae, copies of certified certificates and three traceable referees by hand at all GardaWorld Offices in Lilongwe Head Office, Blantyre Office, Mzuzu Office, Dwangwa Project Office, Nchalo project Office alternatively to the following email: Careers.MW@garda.com addressed to the Head of Human Resources, GardaWorld (M) Limited, P.O. Box 31721, Lilongwe 3.

All applications either in sealed envelopes or emails must clearly indicate the position one is applying for.

All applications to reach him not later than Tuesday, 17^th June 2025

Only shortlisted candidates will be acknowledged.