BURN
About the role
Burn is looking for a Field Operations Officer in Malawi who will play a crucial role in supporting and facilitating the efficient functioning of the field operations team.
Duties and Responsibilities
- Inventory Planning & Management: Lead inventory planning and management efforts in the country; design and develop appropriate processes and procedures to optimize inventory levels and controls across the network of warehouses and stockist points. Build a network of regional warehouses and stockist points from scratch.
- Inbound Logistics: Manage all clearing and importation of finished goods (and potentially ‘CKD’ kits) from Kenya and China.
- Outbound Logistics: Ensure seamless transfer of stock from the central warehouse to the network of regional warehouses and stockist points.
- Aftersales: In collaboration with the Management team, design and develop the Aftersales strategy. Build and manage the call centre and network of repair stations from scratch.
- Team Management: Build and manage a team of warehouse officers and support staff.
- Collaboration: Be an organizer and go between Finance, Admin, and other support functions.
- Reporting: Produce analytical reports for the Management team on the performance of operations.
- Monitoring of Trade Regulations: Stay updated with trade regulations about cooking appliances. Closely monitor any changes in tax/ duty and escalate accordingly.
Skills and Experience
- 2+ years of B2B and B2C sales and operations experience.
- 2+ years of supply chain management experience (demand, supply, and inventory planning) preferably in an environment of finished goods; parts and kits would be a plus.
- 1+ years’ experience importing goods into and working with customs.
- 1+ years’ experience building and managing a network of warehouse and stockist points.
- Excellent written and verbal communication skills
- Strong analytic/number-crunching background supported by excellent graphical presentation skills.
- Strong leadership skills.
- Experience managing ‘Know Your Customer (KYC) programs; develop incentives to ensure the return of end-user data in both B2C and B2B settings
- Working relationships with a range of stakeholders inside the Customs
- Experience managing a team of direct sales agents.
- Bachelor’s degree from a university (master’s degree / MBA is a plus)
- Experience working on carbon offsetting projects, preferably with a focus on renewable energy products.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).